Assistant Store Manager

Matalan; Queen's Head; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave & bank holidays

Holiday buy scheme up to 5 days

Extra day for wellbeing

Thrive Recognition Scheme

Employee Assistance Programme & Well‑b

Life Assurance

Retail Rewards discounts

Pension Scheme

Career development opportunities

Job summary

Matalan is seeking an Assistant Store Manager in the Queen's Head area of the United Kingdom. You will work with the Store Manager to drive sales, maximize profit, and deliver KPIs through leading a high-performing team.

You will coach staff, manage stock availability, and ensure a strong customer experience while upholding compliance and best practices. A proven track record in retail management and data-driven decision making is essential.

Qualifications

• Proven leadership and team development experience.
• Track record of delivering sales and KPI targets.
• Strong communication with team and customers.
• Ability to interpret sales data and act on findings.
• Demonstrated customer service excellence.
• Comfortable coaching and performance reviews.

Responsibilities

• Role model Matalan values and support Store Manager to exceed targets.
• Develop and lead a high performing team; drive VM and stock availability.
• Coach the store team to deliver excellent customer experience daily.
• Analyse sales performance and delegate actions to improve results.
• Ensure compliance and audit activities across the store.
• Conduct regular performance reviews and support development.

Skills

Leadership

KPI delivery

People development

Customer service

Data analysis

Communication

Job description

About The Role

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store.

Developing and leading a high performing team, you’ll drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

• You’ll work alongside the store management team to drive performance, development and succession planning
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience

About You

• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

Salary

Competitive plus benefits

Working Pattern

Full Time

Contract Type

Permanent

Hours

38.0