Store Manager

Costa Coffee; St. Neots; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Share scheme

Staff discount

Pension matched

Incentives up to £11,500

Job summary

Costa Coffee in St Neots is seeking a Store Manager to lead daily operations in a permanent role. You will own store performance, drive sales, and nurture a high-performing team, delivering the Costa experience to every customer.

As our leader you’ll focus on customer service, community engagement, and maintaining excellent standards while coaching colleagues to grow. The role reflects Costa’s values and offers competitive rewards and career progression.

Qualifications

• Experience in retail or hospitality management.
• Proven ability to lead teams and manage store performance.
• Strong focus on customer service and customer experience.

Responsibilities

• Drive excellent customer service and a positive NPS.
• Create welcoming store environment customers want to revisit.
• Oversee sales, profit, and team recognition.

Skills

Customer service

People management

Sales leadership

Customer feedback

Community engagement

Job description

Store Manager - St Neots - Up to £36,000 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive schemes, with the opportunity to earn up to £11,500 (store dependent)
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition