Store Manager

Costa Coffee; Carlisle; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Share scheme

Discounts

Pension match

Incentives up to £10k

Job summary

Costa Coffee in Carlisle is seeking a Store Manager to lead a busy Costa store at Court Square Station. You will own day-to-day operations, drive sales, and ensure exceptional customer service in a fast-paced environment.

You'll develop your team, set standards, and contribute to store growth with strong leadership. In return, Costa offers competitive pay, comprehensive perks and a supportive culture. This permanent, full-time role is based on-site in Carlisle.

Qualifications

• Proven experience leading and developing successful retail teams.
• Strong strategic thinker with a clear growth mindset.
• Ability to thrive under pressure and maintain high standards.

Responsibilities

• Oversee store operations and drive a strong customer service culture to boost satisfaction and local engagement.
• Create an inviting store environment that encourages repeat visits.
• Take ownership of sales, profit, teams, and recognition to deliver results.
• Train and develop the team to reach their full potential.

Skills

Team leadership

People development

Customer service

Sales management

Brand ambassador

Job description

Store Manager - Carlisle, Court Square Station - Up to £37,000 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive schemes, with the opportunity to earn up to £10,000 (store dependent)
• And that's not all. Explore even more of our perks here: https://bit.ly/costaperks

We're passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you'll do

Being a Store Manager means so much more than running a store. It's your chance to own something and really define your success - which means you'll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We're interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we're heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [e-mail]