Store Manager

Mencap; Shepperton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

32 days holiday per year (including BH

Discounts at leading retailers

Health cash plans

Interest-free loans

Many more exciting offerings

Job summary

Mencap in Shepperton is seeking an enthusiastic Shop Manager to run our New Furniture Shop on a 37.5 hour contract. Based mainly in Shepperton with regular travel to other M5 stores, you will lead paid staff and volunteers to drive sales and maintain high merchandising standards.

You will be an inclusive leader, responsible for financial controls, stock rotation, Gift Aid sign-ups, and delivering excellent customer service.

Qualifications

• Experience leading a team in a retail environment.
• Ability to manage paid staff and volunteers.
• Flexible to work weekends and bank holidays.

Responsibilities

• Drive store sales to meet budgets and KPIs.
• Run a high-density shop with daily stock rotation.
• Ensure stock generation over the door and Gift Aid sign-ups.
• Deliver high standards of customer service at all times.
• Develop the team and volunteers through training and reviews.
• Oversee financial, cash handling, security, safeguarding and safety.

Skills

Sales leadership

Team leadership

Retail merchandising

Budgeting & cost control

Job description

Job Advert

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our New Furniture Shop at Shepperton on a 37.5 hour contract as part of an ongoing opening plan for Mencap.

Your main base will be Shepperton, with an expectation of regular travel and flexibility to cover other M5 stores as required.

As a Shop Manager you will be responsible for the day-to-day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under‑represented within the workforce.

The Full Detailed Job Description Is Attached.

What You Will Do

• Drive sales in the store to meet expected budgets and KPI’s
• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.
• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.
• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To Be a Successful Shop Manager You Will Be

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment.
• Ability to lead and support a team from varying backgrounds.
• Ability to meet the needs of the customers to generate and increase the sales of the store.
• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

Benefits

• 32 days of paid holiday (including bank holidays, pro rata)
• discounts at leading high‑street retailers
• access to health cash plans
• interest‑free loans
• many more exciting offerings

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.