Store Manager

Holland & Barrett; Northampton; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Monthly bonus

28 days holiday

Pension scheme

GP access

Wellbeing kit

Job summary

Holland & Barrett in Northampton is seeking a Store Manager to lead your team in delivering exceptional customer experiences and driving commercial success. You will coach colleagues through training and development programs, ensuring high standards across the store.

This permanent role offers 38.75 hours per week with a salary up to £37,700 per annum, depending on experience. You will work at Abington Street, Northampton, and contribute to the health and wellbeing journey of customers.

Qualifications

• Experience leading retail teams and store operations.
• Strong leadership, coaching, and people development.
• Commercial awareness with budget and KPI management.
• Excellent communication and customer-focused mindset.

Responsibilities

• Lead and develop a high-performing store team to deliver exceptional customer experiences.
• Coach colleagues through training and development programs.
• Drive sales, profitability, and operational efficiency.
• Ensure stock availability, merchandising, health and safety standards.
• Collaborate with regional teams to share best practices.

Skills

Team leadership

Retail operations

Sales & budgets

Customer service

Communication

Job description

Permanent | 38.75 hours per week

Salary: Up to £37,700 per annum (depending on experience)

Intro. At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Store Manager, you'll lead your team to deliver exceptional customer experiences, drive commercial success and create an environment where colleagues can thrive. If you're an experienced retail leader who enjoys developing people, achieving results and making a positive impact in your community, we'd love to hear from you.

Abington Street, Northampton

What You'll Be Doing

• Lead, inspire and develop a high-performing team that delivers exceptional customer experiences every day.
• Build a culture of learning and wellbeing by coaching colleagues and helping them become trusted health and wellness experts through our Qualified to Advise training which you will also undergo.
• Drive commercial performance by managing sales, profitability, payroll and operational excellence.
• Ensure stock availability, visual merchandising, compliance and health and safety standards are maintained across the store.
• Champion the use of technology to improve operational efficiency and enhance the customer experience.
• Work collaboratively with your Regional Manager and peers to share best practice and deliver success across the wider region.

What You'll Bring

• Proven experience leading teams and managing store operations in a retail environment.
• Strong leadership and coaching skills, with the ability to develop high-performing teams.
• Commercial awareness and confidence managing performance, budgets and business priorities.
• Excellent communication and relationship-building skills, with a customer-first approach.
• A passion for health and wellness, with curiosity to keep learning and developing your expertise.

Benefits

• Monthly performance bonus.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary, after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
• Cycle to Work scheme

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you. We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans