Store Manager

Independent Purchasing Cooperative; North East; On-site; GBP 23,000 - 32,000; Full time

Job summary

Subway is seeking a Store Manager to lead franchise teams across a fast-paced retail environment in the UK. You will recruit, train and supervise staff, manage schedules, handle deliveries and banking, and ensure compliance with brand standards.

The ideal candidate has experience in catering, retail management or supervision, with a focus on customer service, stock control and store presentation. This role offers clear career progression within the Subway network.

Qualifications

• Experience in managing staff recruitment, induction and training.
• Ability to create and manage staff schedules.
• Experience with deliveries, stock checks and cash handling.
• Commitment to high customer service and store presentation.

Responsibilities

• Recruit and train staff in line with Subway brand guidelines.
• Create and manage staff schedules and shift patterns.
• Check deliveries, match orders and handle daily banking.
• Prepare paperwork for stock and payroll and maintain accurate records.
• Manage cash balances and minimise wastage.
• Ensure 100% compliance with Subway policies and local regulations.
• Perform inventory management and weekly stock takes.
• Analyse weekly sales and inventory data to optimise the business.
• Maintain store cleanliness and presentation to brand standards.
• Implement in-store marketing materials and POP in line with campaigns.
• Adhere to safety procedures to protect staff and customers.
• Provide a safe work environment and deliver high-quality customer service.
• Handle unresolved or escalated customer complaints and resolve issues.

Skills

Staff recruitment & training

Staff scheduling

Cash handling

Stock management

Customer service

Compliance & safety

Store presentation

Job description

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Overview

With over 44,000 stores, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Store Manager is at the heart of the operation and our franchisees are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

Working as a Store Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® franchisees are proud of their hard-working staff and are able to offer fantastic career path opportunities to truly develop your career.

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand's training requirements - you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Implement in store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering for customer needs.

The Ideal Candidate

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager - or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

About The Company

Please be aware that stores are independent franchises. All applications are sent to the franchise owner or operator.