Store Manager

Card Factory; Monmouth; On-site; GBP 32,000 - 42,000; Full time

Job summary

Card Factory is seeking a Store Manager in the United Kingdom to lead a busy store with a focus on people and performance. You will motivate and coach the team, shape a positive culture, and ensure excellent customer service while using data to drive decisions.

You’ll partner with District and Regional Managers to grow the business, manage hiring and payroll, and uphold merchandising standards to deliver a great in-store experience.

Qualifications

• Leadership experience leading teams.
• Inspiring presence and ability to elevate team performance.
• People-first mindset focused on coaching and development.
• Strong communication skills across store and head office.
• Comfort with technology and store systems.
• Calm, adaptable approach under pressure.

Responsibilities

• Build and lead a high-performing store team.
• Set clear direction and optimise daily operations.
• Oversee hiring, coaching and payroll processes.
• Collaborate with District and Regional Managers to drive growth.
• Maintain merchandising standards and customer experience.

Skills

Leadership

Inspiring leadership

People-first mindset

Strong communicator

Tech-savvy

Calm under pressure

Job description

Lead the way at cardfactory, where special moments come to life.

As a Store Manager, you’ll be at the heart of it all — guiding a team, shaping a positive culture, and creating a space where people feel supported, valued, and inspired.

You’ll coach, motivate, and celebrate wins — big and small. With a customer-first mindset, you’ll bring energy and confidence to every decision, using data to keep things on track and moving forward.

What You’ll Be Getting Up To:

You’ll take the lead day to day — building a brilliant team, setting clear direction, and creating a workplace where people thrive. From hiring and coaching to merchandising and payroll, you’ll take ownership and make things happen.

You’ll also work closely with your District and Regional Managers, always looking for ways to grow, improve, and celebrate success.

What We’re Looking For:

• Leadership experience - You’ve led teams and know how to bring out their best.
• Inspiring presence - You lead by example and build a high-performing culture.
• People-first mindset - You coach, support, and help others grow.
• Strong communicator - You listen, speak clearly, and bring people together.
• Tech-savvy - Comfortable using systems to support daily tasks.
• Calm and adaptable - You stay focused and flexible under pressure.

Why Join Us?

At cardfactory, leadership is about more than just managing a store. We’ll support you with the tools, training, and opportunities to grow your career — because when you grow, we grow too. If you're ready to lead with impact and help shape the future of a business that celebrates life’s most meaningful moments, we’d love to hear from you.

There’s no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we’ve received enough applications.

No agencies, please.