Store Manager

Cotswold Outdoor; Luton; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Staff discount 40-60%

33 days holiday

Private medical insurance

Wellbeing support

EV Salary Sacrifice scheme

Job summary

Cotswold Outdoor is seeking an experienced Store Manager to lead a team on the shop floor, delivering exceptional customer service and achieving store targets.

You will oversee daily operations, manage visuals, and drive sales growth while coaching staff to reach their full potential. The role emphasizes hands-on leadership and a strong store presence within the team environment.

Qualifications

• Experience leading a retail team.
• Ability to manage daily store operations and staff resources.
• Strong customer-service mindset with a focus on sales targets.
• Coaching and developing team members to improve performance.

Responsibilities

• Run the store and lead the team to deliver a great customer experience.
• Oversee deliveries, cash handling, and compliance checks.
• Maintain high visual standards to inspire the customer journey.
• Monitor store performance and drive results with timely actions.
• Recruit, train and develop team members for success.
• Collaborate with senior leaders to shape store growth.

Skills

Retail leadership

Customer service

Team development

Operations management

Job description

Are you an experienced retail manager looking for your next challenge? We're hiring a Store Manager to: Lead and support a team to do their best Help the store reach its goals while giving great customer service Enjoy 40 - 60% discount on top outdoor brands Work 37.5 hours per week in a hands on role where your leadership makes a real difference Sound interesting? Read on to learn more.

About us

We believe life's better when it's spent outdoors. Whether it's hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care. As a Store Manager, you'll lead that team. You'll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures. We're part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet.

What you'll be doing

You’ll run the store, lead the team and make sure every customer has a great experience.

• Develop your team to deliver exceptional service and exceed store targets
• Oversee daily store operations including deliveries, cash handling and compliance checks
• Maintain high visual standards to create an inspiring and easy-to-navigate customer journey
• Monitor your stores performance and take smart, timely actions to drive results
• Recruit, train and develop team members to set them up for success
• Collaborate with senior leaders and other teams to help shape the store's growth

We're looking for someone who

• Has experience leading a retail team
• Feels confident handling daily retail operations and supporting others
• Stays focused under pressure and knows how to hit goals
• Builds strong connections and brings out the best in their team
• Enjoys being on the shop floor, leading by example and creating a great customer experience

What you'll get from us

We know that strong leadership makes all the difference. That's why we offer a full benefits package to support you in your role and beyond:

• Starting salary of £31,000 - £32,000 with a yearly bonus of up to £4,395
• Ongoing training and development from hands-on product knowledge to leadership support and expert brand sessions
• Free, confidential wellbeing support
• 33 days holiday with the option to buy more
• Electric Vehicle Salary Sacrifice scheme - dependent on meeting eligibility
• Volunteer day with a charity of your choice
• Private medical insurance and critical illness cover
• 40-60% discount on our full range of outdoor brands
• Savings on everyday essentials including groceries, travel, fitness and entertainment through our perks hub

Everyone's welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.