Store Manager

Tandem Talent; Liverpool; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Brand discounts

Holiday entitlement

Leadership training

Wellbeing support

Perks platform

Job summary

Tandem Talent is seeking a Store Manager for our Liverpool, England store to lead a team across three great outdoor brands: Cotswold Outdoor, Runners Need and Snow+Rock. You’ll create a welcoming environment where customers receive expert advice on premium outdoor gear and apparel, from Patagonia to The North Face.

The role focuses on delivering exceptional service while promoting sustainability and brand standards.

Qualifications

• Experience running a store including budgeting and planning, operational activities, and visual merchandising.
• You lead with a customer first approach and are happy to advise and help customers find the perfect product for their adventure.
• You know how to build and develop a great team who share your passion for customer service and the outdoors.
• You strive to continuously develop and improve yourself, the store, and your team.

Responsibilities

• Leading, motivating, and mentoring the store team to adopt a customer first approach
• Performing core retail operational procedures relating to inventory and stock, audits, and banking
• Presenting the store to a high standard in line with the brand visual merchandising guidelines, including implementing seasonal promotions and campaigns
• Communicating with our People and Product Development team to provide your team with opportunities for development and progression
• Demonstrating your understanding of KPI's and performance metrics to analyse and improve your store's performance
• Recruiting, training, and onboarding new colleagues with support from our People Resourcing team

Skills

Customer service

Store leadership

Visual merchandising

Budgeting

People management

Job description

Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome?

About Us

As a Store Manager at our Liverpool, England store you'll contribute to leading that team. You'll help to make the store a friendly place where customers can get expert advice and right products!

We're home to three incredible brands: Cotswold Outdoor (camping, hiking), Runners Need (running), and Snow+Rock (winter sports), and we stock some of the best outdoor names out there, from Patagonia, The North Face, and Rab to Garmin, Brooks, and Hoka, and much more.

But we're about more than just great gear. Alongside supporting adventurers, we're also a destination for anyone who values style with substance. Many of our world-leading brands have become fashion icons in their own right, blending technical performance with contemporary design. Whether it's premium outerwear for the city or high-performance kit for the mountains, our mission is to deliver exceptional products and service while promoting sustainability and a deeper connection to the outdoors.

How will you make an impact?

Our Store Managers drive the customer journey in our stores and deliver a memorable retail experience by:

• Leading, motivating, and mentoring the store team to adopt a customer first approach
• Performing core retail operational procedures relating to inventory and stock, audits, and banking
• Presenting the store to a high standard in line with the brand visual merchandising guidelines, including implementing seasonal promotions and campaigns
• Communicating with our People and Product Development team to provide your team with opportunities for development and progression
• Demonstrating your understanding of KPI's and performance metrics to analyse and improve your store's performance
• Recruiting, training, and onboarding new colleagues with support from our People Resourcing team

You’ll fit right in if…

• You have experience running a store including budgeting and planning, operational activities, and visual merchandising
• You lead with a customer first approach and are happy to advise and help customers find the perfect product for their adventure
• You know how to build and develop a great team who share your passion for customer service and the outdoors
• You strive to continuously develop and improve yourself, the store, and your team

What you’ll get from us

We know that to lead well, you need to feel supported. As a Store Manager you'll be trusted to make an impact and we'll make sure you're rewarded for it. Here's what's on offer:

• Competitive salary plus a yearly bonus of up to £4,250
• 40-60% discount on top outdoor brands across our stores
• 33 days holiday with the option to buy more
• Ongoing training and development, including leadership support and expert sessions from leading brands
• Free, confidential wellbeing support whenever you need it
• Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform...

... But there's more, for a full list of what we offer check out our website - Rewards And Benefits