Store Manager

Theo Paphitis Retail Group; Guildford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Colleague discount across Theo Paphits

Job summary

Robert Dyas in Guildford is seeking a Store Manager to lead a busy shop and inspire a team of retail colleagues. You will coach staff, drive sales, protect service standards, and uphold our heritage as a people-focused, customer-led retailer.

You’ll own stock control, health and safety, visual merchandising, and KPI analysis, partnering with central teams to translate strategy into store-level action. A proven retail leader with strong commercial acumen is essential.

Qualifications

• Experience leading large retail teams.
• Proven ability to drive sales and profitability.
• Strong communication with stakeholders.
• Experience with KPI analysis.
• Knowledge of health and safety compliance.

Responsibilities

• Inspire and coach your team to smash sales targets.
• Drive a high-energy, sales-focused environment.
• Champion the customer journey to exceed expectations.
• Oversee stock control and health & safety compliance.
• Analyse KPIs to identify trends and address gaps.
• Merchandising and store presentation.
• Recruit, develop and retain retail talent.

Skills

People leadership

Sales leadership

Financial analysis

Customer focus

Merchandising

Health & safety

KPI analysis

Job description

Build Your Future with a Retail Legend: Store Manager at Robert Dyas

At Robert Dyas, we're more than just a Home and Garden store – we're a community of passionate retail experts dedicated to creating exceptional experiences for our customers. We pride ourselves on a friendly, collaborative, and supportive culture where every colleague feels valued and empowered to make a real difference. If you're a customer-focused leader who thrives in a fast-paced environment and wants to be part of an heritage British brand that is constantly evolving, your dream role is right here.

The Role

As a Store Manager, you are a leader of great colleagues and the heart of our store operations. You won't just manage tasks; you will inspire and coach your team to achieve their full potential, providing the mentorship needed to build a high-performing leadership bench. You'll be the bridge between our central strategy and store-level execution, ensuring every customer receives the exceptional service we are known for while driving sales and profitability through commercial and tactical expertise.

What you'll be doing:

• Inspiring your team to smash sales targets and drive results.

• Cultivating a high-energy, sales focused but supportive work environment where talent thrives.

• Championing the customer journey to exceed expectations every single day.

• Ensuring a visually stunning shop floor with high-impact merchandising.

• Recruiting, developing, and retaining a pipeline of top-tier retail talent.

• Mastering all store operations, from stock control to health and safety compliance.

• Analysing KPIs to identify trends and proactively address performance gaps.

What you'll bring to the team:

• A resilient, 'get stuff done' attitude and a passion for people leadership.

• Proven success in a multi-site or high-volume retail environment.

• Strong commercial acumen with the ability to interpret financial reports and complex data.

• Excellent communication skills to influence stakeholders at all levels.

• A proactive approach to change management and continuous improvement.

Why you'll love it here:

• Clear paths for career growth and structured development programs.

• Great work/life balance within a results-focused business.

• Generous colleague discount across all Theo Paphitis Retail Group - Robert Dyas, Ryman, Boux Avenue and London Graphic Centre.

• Competitive pay and performance-based bonus and incentives to reward your hard work.

• A comprehensive benefits package including pension (with enhancement options), life assurance, and full wellness support resources.