Store Supervisor

Robert Dyas; Horsham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Fantastic training

Development opportunities

Mental health first aiders

Ongoing incentives

Company Pension

Apprenticeship scheme

Generous discount

Job summary

Robert Dyas is seeking a Store Supervisor to support the store management team, driving turnover and lean operations while delivering excellent customer service. You will lead by example and share product knowledge with our customers, acting as a brand ambassador.

You will train colleagues, uphold visual merchandising standards, and ensure the security of all systems. The role includes responsibilities during the absence of the Store/Assistant Manager and strives to meet KPIs.

Qualifications

• Strong customer service mindset and willingness to learn about the business.
• Ability to train colleagues and improve team performance.
• Commitment to brand standards and company policies.
• Attention to security and accuracy of company systems.

Responsibilities

• Act as an ambassador for Robert Dyas and Theo Paphitis Retail Group.
• Provide a high level of customer service to position Robert Dyas as a go-to high street store.
• Assist with training of colleagues to maximise team performance.
• Ensure security and accuracy of all company systems and that systems are used by the team.
• Promote high visual merchandising standards; maintain store housekeeping to a high level.
• In the absence of the Store/Assistant Manager, take accountability for store safety and drive KPI-focused sales.

Job description

The Role:

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at at TPRG and on our benefits hub

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.