Store Supervisor

Robert Dyas; Billingshurst; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Training

Team environment

Mental health support

Performance incentives

Pension scheme

Apprenticeship development

Employee discount

Job summary

Robert Dyas is seeking a Store Supervisor to support the management team and drive turnover and revenues using lean principles. You will be the brand ambassador, delivering exceptional customer service and ensuring visual standards across the store.

You will lead training, ensure system compliance, and uphold security and safety. This role offers development opportunities within a growing multi-channel retailer and a supportive, team‑oriented environment.

Qualifications

• Experience in retail customer service
• Ability to lead and train staff
• Strong attention to detail and policy compliance

Responsibilities

• Act as an ambassador for Robert Dyas and Theo Paphitis Retail Group, sharing knowledge with customers
• Provide consistently high levels of customer service to make Robert Dyas a go-to High Street store
• Promote a culture of excellent customer service; train colleagues using available tools to maximise performance
• Ensure security and accuracy of all systems; ensure usage per policies
• Promote high visual merchandising and maintain store housekeeping standards
• In the absence of Store/Assistant Manager, assume accountability for security and safety; motivate colleagues to drive sales and KPIs; liaise with Retail Support Centre on issues; assist with weekly timesheets

Skills

Customer service

Team leadership

Training & development

Job description

The Role:

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at at TPRG and on our benefits hub

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.