Store Manager

Retail Human Resources plc; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Retail Human Resources plc is seeking an experienced Store Manager for a premium skincare, fragrance and beauty store in Covent Garden, London. You will lead a high-profile team, drive sales and maintain exceptional customer experience in a flagship location.

The role requires strong leadership, coaching and commercial acumen, with the ability to inspire a busy retail environment and execute the brand's standards across store operations and visuals.

Qualifications

• Strong store management experience.
• Excellent people-management and coaching skills.
• Commercial and customer-focused mindset; strong operational knowledge.

Responsibilities

• Lead, motivate and develop store team.
• Drive sales, KPIs and overall performance.
• Deliver an exceptional customer journey.
• Coach team on product knowledge, demonstrations and storytelling.
• Maintain high operational and visual standards.
• Support recruitment, onboarding and ongoing development.
• Create a positive, inclusive and high-performing environment.
• Use commercial insights to identify opportunities and improve performance.
• Collaborate with wider business and London retail strategy.

Skills

Store management

People management

Commercial mindset

Operational knowledge

Customer experience

Team leadership

Coaching

Job description

We’re looking for an experienced and passionate Store Manager to lead a high-profile Covent Garden location for a renowned skincare, fragrance and beauty company.

Located in one of London’s busiest and most iconic areas and close to the company’s head office, this is a fantastic opportunity for a commercially minded retail leader to take ownership of a highly visible store.

About the company

Our client is a renowned skincare, fragrance and beauty company, recognised for its exceptional products, customer experience and strong retail presence.

The role

You’ll be responsible for leading your team to deliver outstanding commercial results while creating the exceptional customer experience the brand is known for.

Your responsibilities will include:

• Leading, motivating and developing your store team
• Driving sales, KPIs and overall commercial performance
• Delivering an exceptional customer journey
• Coaching your team on product knowledge, demonstration and storytelling
• Maintaining high operational and visual standards
• Supporting recruitment, onboarding and ongoing team development
• Creating a positive, inclusive and high-performing store environment
• Using commercial insight to identify opportunities and improve performance
• Working closely with the wider business and supporting the London retail strategy

About you

You’ll be an experienced Store Manager who is confident leading a team and managing a commercially successful retail environment.

You’ll bring:

• Strong Store Management experience
• Excellent people-management and coaching skills
• A commercial and customer-focused mindset
• Strong operational knowledge
• Confidence working in a busy, high-profile retail environment
• A genuine passion for customer experience, beauty and lifestyle
• The ability to lead by example and inspire your team

If you’re an ambitious retail leader looking for your next opportunity within a premium beauty environment, we’d love to hear from you.

Reference: PS - SM - Covent Garden