Lead Store Manager - Premium Beauty & Customer Experience

Retail Human Resources plc; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Retail Human Resources plc is seeking an experienced Store Manager for a premium skincare, fragrance and beauty store in Covent Garden, London. You will lead a high-profile team, drive sales and maintain exceptional customer experience in a flagship location.

The role requires strong leadership, coaching and commercial acumen, with the ability to inspire a busy retail environment and execute the brand's standards across store operations and visuals.

Qualifications

• Strong store management experience.
• Excellent people-management and coaching skills.
• Commercial and customer-focused mindset; strong operational knowledge.

Responsibilities

• Lead, motivate and develop store team.
• Drive sales, KPIs and overall performance.
• Deliver an exceptional customer journey.
• Coach team on product knowledge, demonstrations and storytelling.
• Maintain high operational and visual standards.
• Support recruitment, onboarding and ongoing development.
• Create a positive, inclusive and high-performing environment.
• Use commercial insights to identify opportunities and improve performance.
• Collaborate with wider business and London retail strategy.

Skills

Store management

People management

Commercial mindset

Operational knowledge

Customer experience

Team leadership

Coaching

Job description

Retail Human Resources plc is seeking an experienced Store Manager for a premium skincare, fragrance and beauty store in Covent Garden, London. You will lead a high-profile team, drive sales and maintain exceptional customer experience in a flagship location.

The role requires strong leadership, coaching and commercial acumen, with the ability to inspire a busy retail environment and execute the brand's standards across store operations and visuals.