Store Manager

China-Britain Business Council; Crawley; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join a leading health and wellness retailer as a Retail Store Manager. You'll lead a high-performing team, drive sales, and ensure exceptional customer service. With training programs to become a Health & Wellness specialist, you'll thrive in a diverse and inclusive workplace.

Benefits

25% Colleague Discount

28-days Annual Leave Pro Rata

Qualifications

• Ability to work under pressure in a fast-paced retail environment.
• Commitment to completing regular computer-based training.

Responsibilities

• Manage day-to-day operations of the store and lead the team.
• Drive financial performance and ensure compliance with health standards.

Skills

Communication

People Management

Sales Analysis

Product Knowledge

Education

Level 2 and Level 3 Qualifications

Job description

Flexible to include weekends & bank holidays

Salary: Up to £33,700 per annum DOE, 25% colleague discount, 28-days annual leave pro rata

THE JOB

Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer?

As our Retail Store Manager, you'll be an excellent leader, running the day-to-day management of the store and becoming a brand ambassador for Holland & Barrett. You'll build a high-performing team by recruiting, coaching, training, motivating, and setting clear expectations.

Supported by your Regional Manager, you will act as a role model for world-class customer service, drive financial performance with sales targets, maintain stock accuracy, set up store promotional plans, and ensure full compliance with health and safety standards.

To become a Health & Wellness specialist, you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications, which are accredited by our awarding body to Level 2 and Level 3.

THE PERSON

We are looking for someone who demonstrates:

• Excellent communication and people management skills
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Strong understanding and analysis of sales figures to enable the store to trade within company parameters and goals
• Passion and enthusiasm for our products
• Commitment to completing regular computer-based training to ensure exceptional product knowledge
• Flexibility and agility to multi-task and achieve the best results

We are passionate about helping every colleague thrive across all dimensions of wellbeing. We are committed to creating a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and celebrate all our colleagues' unique experiences, backgrounds, identities, and cultures — I am me, we are H&B.

Wellness begins with you. Start your journey today.

THE COMPANY

At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.

Vacancies may close once sufficient applications are received. Please apply as soon as possible to avoid disappointment.