Store Manager

Safestore Holdings PLC; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Sharesave scheme

28 days holiday

Pension scheme

Healthcare plan

Wellbeing initiatives

Discounts to Safestore products

Employee assistance programme

Job summary

Safestore Holdings PLC is seeking a Store Manager in Birmingham Yardley to lead a store team and drive sales while delivering excellent customer service. You will coach staff, manage daily operations, and ensure high standards of store presentation and safety.

The role requires at least 2 years in a management position in retail or similar, with a focus on performance, leadership, and customer relationships. A robust bonus opportunity and structured development program are included.

Qualifications

• Minimum 2 years’ experience in a management role, ideally in a customer-facing retail environment.
• Proven ability to lead a team and coach for performance.
• Strong communication and relationship-building with stakeholders.
• Commercial acumen and ability to drive store performance (P&L).

Responsibilities

• Achieve targets by understanding customer needs and advising on best solutions from enquiry to move-in.
• Lead and develop the store team through coaching and feedback.
• Maximise customer experience with exceptional service.
• Manage store standards including Health and Safety and overall store operations.

Skills

Team leadership

Customer service

Sales

Communication

Retail experience

Job description

Store Manager

Department: Region 12

Employment Type: Permanent - Full Time

Location: Birmingham Yardley

Compensation: £30,000 / year

Description

At Safestore our people make the difference. We thrive on providing outstanding customer service, while selling the right storage solution to our customers.

As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales.

We greatly value enthusiasm and willingness to learn and by being yourself, you will quickly be part of the Safestore team creating memorable customer experiences and achieving your store’s bonus targets.

What we will offer you:

• A structured Manager programme, designed to grow your leadership skills and support your long-term career progression.
• Close management line with our Regional Managers to support and develop you and your sales consultants every step of the way
• Attractive bonus linked to performance (both individual and team).
• Attractive Sharesave scheme (which, to date, has delivered great returns for our colleagues)
• 28 days paid holiday per year (including bank holidays)
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for all colleagues
• Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme
• Enhanced parental leave
• £30000per annum with real potential for growth linked to career development and performance

What you will offer us:

• Sales: Achieving your targets by understanding every customer’s requirement and advising on the best solution from enquiry through to move in, driving your store’s performance (P&L) and achieving targets.
• People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
• Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
• Store Standards: Take pride in managing a store’s overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers

A successful Store Manager will:

• Minimum 2 years’ experience in a management role, ideally in an operational background and customer facing environment such as retail or consultative sales
• Be able to lead a team and coach for performance
• Be able to communicate and build relationships with all stakeholders
• Have strong commercial acumen
• Be able to lead your team through the fast-moving storage industry environment

This is a full time, permanent role (40 hours per week) worked on a rota across 5 out of 7 days. Shifts fall within our opening hours – Monday – Saturday 7:30am-6:30pm and Sunday 10:00am – 4:00pm.