Store Manager

Space Station Self Storage; Birmingham; On-site; GBP 40,000; Full time

Job summary

Join a forward-thinking company as a Store Manager in Birmingham, where you'll play a pivotal role in driving sales and ensuring exceptional customer service. This full-time position involves managing a dynamic team, achieving revenue targets, and maintaining high operational standards. With a commitment to employee development and community engagement, this role offers a unique opportunity to make a significant impact. Enjoy a supportive work environment with great benefits, including staff discounts and a contributory pension scheme. If you're passionate about retail and leadership, this is the perfect opportunity for you!

Benefits

Staff discount on storage and retail products

Training and development programme

Great bonus scheme

Contributory pension scheme

30 days holiday, including bank holidays

Employee 'free perks' scheme

Additional benefits after a qualifying period

Qualifications

• Goal-oriented with a proven sales track record.
• Excellent communication and customer service skills.
• Experience in managing and training employees.

Responsibilities

• Maximise sales and profit targets while providing outstanding customer service.
• Recruit, train, and develop staff to maintain high standards.
• Ensure adherence to company policies and effective store administration.

Skills

Sales

Customer Service

Communication

People Management

Numeracy

Job description

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Salary: £39,577

Location: Hall Green, Birmingham

The role

Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Store Managers are responsible for supporting staff in their day-to-day roles and progression, maximising sales and profit targets, helping customers with anything they may need, and ensuring all legal and company procedures are in place.

This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.

Who we’re looking for

• Goal oriented, with a proven sales track record
• Thrives in a varied, team environment
• Excellent communication skills and customer service skills
• A good level of numeracy and people management experience
  
  

What you’ll do

Sales and Customer Service

• Convert sales and help customers make informed decisions
• Achieve sales targets by maximising sales opportunities
• Provide outstanding customer service, always keeping our values in mind
• Resolve customer complaints, address customer concerns, and explain company or store policies
  
  

Store Growth and Development

• Meet the revenue and growth targets, and control costs within a reasonable jurisdiction
• Manage the growth and development of the store and employees
• Demonstrate an active approach to achieve goals and objectives
  
  

Manage and Train Employees

• Recruit, train, develop and support staff to keep the standards of your team high
• Motivate staff to give their best results
• Provide high levels of leadership, encouragement, training, and support in order to help others achieve their results and meet their budgets
  
  

Administration

• Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
• Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
• Promote the store in the local community by networking and liaising with local shops and businesses
  
  

Maintenance

• Take pride in the site and maintaining excellent standards
• Ensure a safe and healthy environment for both staff and customers
  
  

Charity Participation

• We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
  
  

What we’ll give you

• Staff discount on storage and retail products
• Training and development programme
• Great bonus scheme
• Contributory pension scheme
• 30 days holiday, including bank holidays
• Employee ‘free perks’ scheme
• Additional benefits after a qualifying period
  
  

About Us

Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers.

Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Learn more on the benefits of working at Space Station here

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Warehousing and Storage

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