Store Manager

Costa Coffee; Birmingham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£30,000 per annum

40-hour week contract

Six monthly paid bonus up to 25%

30 days Holiday (incl. bank holidays)

50% discount on drinks on shift

50% discount on food & bottled drinks

Costa Employee Discount Card 25% off

Death in service x 4 Salary

Employee Assistance Programme

Refer a friend Scheme

Company pension

Community involvement

Job summary

Costa Coffee is seeking a Store Manager in Birmingham to lead a busy retail team and deliver exceptional customer experiences at our Erdington store. The role emphasizes strong leadership, sales accountability, and a focus on building community ties within the local Costa community.

You will drive standards, manage profits and sales, and develop your team to excel. The position offers a competitive £30,000 per annum salary, a 40-hour week contract, and comprehensive benefits including a bonus

Qualifications

• Experience leading and developing successful teams.
• Strong customer service orientation.
• Brand ambassador with high standards.
• Able to work in a fast-paced retail environment.

Responsibilities

• Meet all customer needs and drive a strong customer service culture to attract and welcome local customers.
• Create the perfect store setting that makes customers want to return again and again.
• Take ownership of sales, profit, and team performance, recognising and rewarding achievements.
• Train and develop your team to reach their full potential.

Skills

Team leadership

People development

Customer service

Brand ambassador

Job description

• 1016, Kingsbury Road, Erdington, Birmingham, West Midlands, B24 9PZ, UK

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• £30,000 per annum
• 40-hour week contract
• Six monthly paid bonus scheme with the potential to earn up to 25% of your salary over 12 months
• 30 days Holiday (inclusive of bank Holidays)
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Death in service x 4 Salary
• Employee Assistance Programme
• Refer a friend Scheme
• Company pension
• Opportunity to impact your local community by getting involved

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward‑thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

At Costa Coffee, our values are at the heart of everything we do. Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success. We are proud to be the UK’s No.1 coffee brand for the 16th consecutive year — a reflection of our disciplined focus on delivering consistent quality and exceptional service.

When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues.

Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive‑Thru locations. We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application.

For any reasonable adjustments and general queries please contact [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

1016, Kingsbury Road
Erdington
Birmingham
West Midlands
B24 9PZ
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• 1016, Kingsbury Road, Erdington, Birmingham, West Midlands, B24 9PZ, UK