Assistant Manager

Costa Coffee; Tees Valley; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Career development

Shift discount

Employee discount

Employee assistance

Refer a friend

Company pension

Community involvement

Fundraising for Costa Foundation

Job summary

Costa Coffee in Middlesbrough is seeking an Assistant Store Manager to join our franchise and help set up the store for success. You’ll work alongside the Store Manager to ensure efficient operations, customer relationships and a vibrant Costa culture.

We value passion for coffee, energy, teamwork and the ability to train and empower your team to deliver outstanding service. Enjoy competitive perks and a role with real impact in-store.

Qualifications

• Supervisory/management experience in hospitality or retail.
• Ability to lead and develop a team to deliver excellent customer service.
• Strong communication and reliability to cover Store Manager absence.

Responsibilities

• Oversee daily store operations and cash/stock management.
• Deliver an unbeatable coffee experience and uphold Costa standards.
• Monitor KPI reports and translate into daily actions.

Skills

Supervisory experience

Hospitality background

Retail experience

Team leadership

Job description

• Costa Middlehaven Drive Thru, Middlehaven Gateway Retail Park, Middlesbrough, TS36RS, UK
• Permanent
• Retail Operations - Assistant Store Manager

Here at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.

One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, you’ll be the perfect partner in setting up the store for success.

A bit about the role

Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.

• Becoming a brand ambassador and helping us shine
• Leading the team to deliver an unbeatable coffee experience for every customer
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
• Monitoring the store KPI report and translating it into daily and weekly actions
• Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff.

A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?

• A love of the brand and excitement to be a part of it
• Supervisory/management experience and a background in hospitality or retail
• Equal love of teaching and learning – there are so many ways to help each other grow
• Ability to engage your team – be inspiring, empowering, honest, open and always there
• Reliability to step into the Store Manager’s very cool shoes in their absence.

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• 28 days Holiday (including bank Holidays)
• Great Opportunities to develop yourself and progress your career
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Employee Assistance Programme
• Refer a Friend Scheme
• Company Pension Scheme
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Costa Middlehaven Drive Thru
Middlehaven Gateway Retail Park
Middlesbrough
TS36RS
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• Costa Middlehaven Drive Thru, Middlehaven Gateway Retail Park, Middlesbrough, TS36RS, UK
• Permanent
• Retail Operations - Assistant Store Manager