Team Leader

Costa Coffee; Hull and East Yorkshire; A distancia; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to £13.10 per hour

50% discount on drinks

50% discount on food

Costa Employee Discount Card

Employee Assistance Programme

Refer a Friend Scheme

Company Pension

Fundraising for Costa Foundation

Career progression opportunities

Descripción de la vacante

Costa Coffee's franchise in the UK is looking for an aspiring Team Leader to head up a store, drive brilliant customer experiences and inspire your team.

In this role you’ll lead shifts, manage stock, enforce health and safety, train Baristas, and share exciting new recipes to keep customers coming back.

We offer great perks and development opportunities, including discounts on drinks and food, pension, employee assistance, and chances to progress.

Formación

• Reliability to open and close the store safely and on time.
• Team leadership experience in a buzzing environment.
• Ability to take on shared responsibility whilst on shift.
• Love of turning knowledge into ideas to help the store succeed.
• Willingness to learn, be bold, brave and action‑oriented.
• Flexible approach and a can‑do attitude.

Responsabilidades

• Taking the lead on shifts to support colleagues in delivering unbeatable experiences.
• Maximise sales by ensuring the right people are in the right roles.
• Training and accrediting new Baristas.
• Getting familiar with new recipes and ranges and sharing news with the team.
• Driving high standards from espresso quality to monthly excellence scores.
• Becoming a brand ambassador and helping Costa shine.

Conocimientos

Team leadership

Customer service

Sales optimisation

Barista training

Descripción del empleo

Here at Cuppacoff we are a large diverse organisation that operates a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.

One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

As a Team Leader, you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

• Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
• Making the most of people’s talents they’re in the right place to maximise sales
• Training and accrediting new Baristas
• Getting familiar with new recipes and ranges, and sharing the exciting news with the team
• Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
• Becoming a brand ambassador and helping us shine.

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Team Leader?

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Ability to take on shared responsibility whilst on shift and support team members
• A love of turning knowledge and know-how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave and action-orientated
• Flexible approach and can-do attitude, as each day offers exciting new challenges.

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Up top £13.10 per hour
• Great Opportunities to develop yourself and progress your career
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Employee Assistance Programme
• Refer a Friend Scheme
• Company Pension
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact [e-mail]

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”