Store Leader & Growth Coach | Retail, Community Impact

One Stop Stores Ltd; Cockermouth; On-site; GBP 32,000 - 42,000; Full time

Job summary

One Stop Stores Ltd in the United Kingdom is seeking a Store Manager to run a busy retail store. You will oversee daily operations, drive profitability, coach staff and ensure excellent customer service in a fast-paced environment.

You will lead a team of Shift Leaders and colleagues, manage KPIs, health and safety, and ensure compliance with pay and employment practices. This role includes possible responsibilities for a Post Office Local where applicable.

Qualifications

• Experience leading a store team and coaching colleagues on the shop floor.
• Ability to drive customer service excellence and staff engagement.
• Strong understanding of store operations, safety and compliance.

Responsibilities

• I lead and line manage a team of Shift Leaders and colleagues in one store, ensuring I spend regular quality time with them on shift.
• I personally know all of my colleagues and I understand how people feel about working within my store through talking and listening. I lead and enable a culture where colleague experience is at the heart of everything we do.
• I am curious and role model a self-serve culture, I am confident that I can use the tools available to me to resolve any queries and encourage my team to do the same.
• I lead a culture where we get the basics right first time, this includes ensuring colleagues are trained, have a warm welcome to Onestop, we are compliant in all aspects of pay and employment compliance and colleagues have the tools to do their job. I also, look after the safety, health and wellbeing of my colleagues by supporting them to be at work.
• I continually review the shape and capability of my team to ensure our workforce is future fit through inspiring great performance and supporting your performance to create a high performing team.
• I complete all people leadership tasks for my team including absence management and solving problems
• I recognise my teams contribution and performance and celebrate with them regularly.
• I understand what the resource needs are for my store, spotting and developing talent internally and externally recruiting the best people in the industry. I ensure my talent pipeline is diverse and inclusive to reflect the community I serve.
• I manage all KPIs for my store, sharing ideas with other Store Managers in my area in order to maximise growth and profitability.
• My performance is measured through day job activities, my strategic objectives, myself and my impact on others.
• I am responsible for the operation of all services in my store including, post office local, EvRi and vending
• I am responsible for implementing business changes and new ways of working in my store.
• I ensure I resource my store within my labour budget to ensure it remains open for trading and compliant. I ensure candidate care is a priority and recruitment principles are followed.
• I ensure customers in my store have a great shopping trip and as a business we bring benefit to the local communities through trusted partnerships.
• I coach my team daily to deliver a great shopping trip and excellent retail store standards
• I continually review local competitor activity to understand the threats/opportunities and turn my insight into action.
• I ensure customers and colleagues in my store go home safely everyday by leading a robust health and safety culture, reviewing preventable incidents, accidents and audit performance.
• I support my team with completing tasks such as, serving customers, replenishment of stock, completing safe and legal routines, as well as my line management responsibilities.
• I am the DPS/Premises holder and I am responsible for the sale of all alcohol from my store
• If this store has a Post Office Local, You will be responsible for operating and managingall Post Office processestherefore you will need to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Skills

Team leadership

People management

Customer service

Job description

One Stop Stores Ltd in the United Kingdom is seeking a Store Manager to run a busy retail store. You will oversee daily operations, drive profitability, coach staff and ensure excellent customer service in a fast-paced environment.

You will lead a team of Shift Leaders and colleagues, manage KPIs, health and safety, and ensure compliance with pay and employment practices. This role includes possible responsibilities for a Post Office Local where applicable.