Retail Store Operations Lead

Country Supplier LLC; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

Country Supplier LLC in the United Kingdom seeks a Store Manager on Duty to oversee daily store operations, promote customer service, and support the Store Manager in managing all aspects of the retail environment to maximize sales and profitability.

The role requires coordinating promotions, training staff, scheduling, inventory replenishment, security and records, handling customer inquiries, and stepping in for the Store Manager as needed.

Qualifications

• 3 years of experience in a retail environment.
• Advanced knowledge of Eagle Browser.
• Experience working in different departments of the store.
• Advanced knowledge of operating a POS system.
• High School Diploma or equivalent combination of education and experience.
• Ability to obtain and possess valid driver’s license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.
• Familiar with reading and understanding industry and financial reports.
• Experience using Microsoft Word and Excel.

Responsibilities

• Coordinate sales promotion activities and prepare (or lead associates to prepare) merchandise displays and signage.
• Recruit, train, develop, and communicate with all staff and assess performance on a daily, monthly, and annual basis.
• Plan and prepare work schedules to assign associates to specific duties.
• Monitor and order merchandise from distribution center to replenish merchandise in store.
• Ensure compliance of associates with established security, sales, and recordkeeping procedures and practices.
• Address, problem-solve, and resolve customer complaints or inquiries.
• Open and close the store when needed, including security and related duties.
• Manage payroll budget and fiscal responsibilities with corporate office.
• In the absence of the Store Manager, assume all duties of the Store Manager to make appropriate decisions for the daily operations of the store.
• May be required to operate a forklift on occasion. Forklift certification will be required and obtained on the job.
• May be required to dispense propane on occasion. Propane certification will be required and obtained on the job.
• Help in departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the store floor.
• Other duties assigned as needed.

Skills

Communication skills

Interpersonal skills

Adaptability

Reading financial reports

MS Word & Excel

Education

High School Diploma or equivalent

Tools

POS system

Eagle Browser

Microsoft Word

Microsoft Excel

Job description

Country Supplier LLC in the United Kingdom seeks a Store Manager on Duty to oversee daily store operations, promote customer service, and support the Store Manager in managing all aspects of the retail environment to maximize sales and profitability.

The role requires coordinating promotions, training staff, scheduling, inventory replenishment, security and records, handling customer inquiries, and stepping in for the Store Manager as needed.