Store Leader: Customer Experience & Sales

Cardsdirect; Basildon; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

Cards Direct is seeking a Store Manager to deputise in the Store Manager's absence, effectively manage the store, and maximise sales. You will deliver outstanding personal customer service while motivating and developing the store team to do the same.

Maintain the highest merchandising, housekeeping and safety standards while enforcing company policies and procedures, and always aim to make people smile with exceptional service.

Qualifications

• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to manage store operations independently.
• Ability to manage effectively in a fast paced environment.
• Ability to manage resources to ensure that established service levels are achieved at all times.
• Interpersonal skills.
• Organization and planning skills.
• Good operational skills in a customer service environment.
• Strong leadership skills, with the ability to coach and mentor others.
• Ability to plan and prioritize workload.
• Ability to handle confidential and sensitive information.

Responsibilities

• deputise in the Store Manager's absence and maximise sales.
• deliver outstanding personal customer service whilst developing the store team.
• maintain high merchandising, housekeeping and general safety standards within company policies.
• MAKE PEOPLE SMILE!
• Setting SMART goals for the team and coaching staff to achieve operational goals.
• Ensuring smooth store operations and transitions during high customer volume.
• Train and hold the team accountable for delivering legendary customer service.
• Lead with integrity and promote Cards Direct culture, values, and mission.
• Ensure compliance with Health & Safety policies and company procedures.

Skills

Clear communication

Independent store operations

Fast-paced environment

Team leadership

Coaching and mentoring

Planning and prioritization

Customer service orientation

Job description

Cards Direct is seeking a Store Manager to deputise in the Store Manager's absence, effectively manage the store, and maximise sales. You will deliver outstanding personal customer service while motivating and developing the store team to do the same.

Maintain the highest merchandising, housekeeping and safety standards while enforcing company policies and procedures, and always aim to make people smile with exceptional service.