Store Leader

92 Degrees Coffee; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Store Leader to oversee operations and team development in a flagship store. This role emphasizes operational excellence, customer satisfaction, and employee engagement to create a vibrant store atmosphere. You will lead a team in delivering exceptional service while managing performance metrics and inventory effectively. If you are passionate about fostering a positive workplace culture and driving sales growth, this opportunity is perfect for you.

Qualifications

• Strong understanding of customer service and business operations.
• Ability to recruit, train, and develop a cohesive team.

Responsibilities

• Ensure operational excellence and exceed brand standards.
• Foster a motivating work environment and conduct performance evaluations.
• Manage inventory and supply chain for optimal stock levels.

Skills

Organisational Skills

Customer Service

Team Leadership

Performance Management

Sales Analysis

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

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As a 92º Store Leader, You take individual ownership of your store and its team, they are your focus and their continued development is your path to success. You will work closely and collaboratively with your peers across the company, developing strong inter-store relationships. The energy and vibe of your store are nearly as crucial as your core performance metrics and audit results. You are a capable operator, with good organisational skills and have a strong understanding of people, customer service and business operations

CORE RESPONSIBILITIES & EXPECTATIONS:

Operational excellence:

• Work to ensure your store operates efficiently achieving or exceeding both national and brand standards.
• Collaborate with your peers, cultivating healthy competition and sharing best practices.
• Monitor & maintain consistent quality of product, experience and environment across your team and store.
• Directly address or escalate issues and implement solutions in your store.
• Ensure that every member of your store team delivers a consistent and outstanding customer experience, always promoting customer loyalty via the 92 Degrees app.
• Build a team that proactively addresses customer feedback and complaints promptly and effectively, striving to enhance overall customer satisfaction.

Employee experience:

• Recruit, train, and develop a team that works together to deliver exceptional customer service and uphold brand standards.
• Foster a positive and motivating work environment that encourages teamwork, growth, and employee retention.
• Conduct regular performance evaluations and provide constructive feedback to enhance employee development.

Performance management:

• Set performance targets for team members, in alignment with wider company objectives, and regularly review and report on these.
• Analyse sales, and other performance metrics to identify trends, opportunities, and areas for improvement. Provide guidance and support to your team to help them achieve/exceed targets.
• Inventory & supply chain management: Oversee inventory management and ordering processes to maintain optimal stock levels and minimise wastage/shrinkage.
• Collaborate with both internal and external supply chains to ensure timely and accurate deliveries, accounting for delivery days when scheduling.

Health & safety compliance:

• Ensure all team members adhere to health and safety regulations, food handling standards, and cleanliness guidelines.
• Conduct and cooperate with routine audits and inspections to identify potential risks and implement corrective actions.

Budgetary control:

• Working with senior company leadership and accounts, you will have input to your budgets within agreed boundaries.
• You will work to manage any and all spending, always achieving the best value for money for company funds.
• You will discuss and seek approval for relevant out-of-budget ad-hoc spending in line with the agreed policy.

Core Performance Metrics: (Reviewed monthly)

• Sales Growth ↑ (YoY / vs Budget)
• Gross Profit - GP ↑ (Controlled Cost of Goods)
• Salaries & Wages - S&W - (Not exceeding a set % of sales)
• Net Profit ↑ (Controlled overhead spend

Job Types: Full-time, Permanent

Expected hours: 40 per week

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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