Store Lead

Dulux Decorator Centre; Liverpool; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Pension

Job summary

Dulux Decorator Centre in Liverpool seeks a Store Lead to drive sales, lead a high-performing team and deliver outstanding customer service across the cluster stores. You will partner with the Cluster Manager to execute sales strategies, manage day-to-day operations, stock, and compliance, and nurture strong relationships with trade and DIY customers.

The ideal candidate has proven leadership in retail or trade environments, excellent communication, and a hands-on approach with a focus on cash

Qualifications

• Experience supervising a store and reviewing people/business performance.
• 1

Responsibilities

• Support the Cluster Manager to deliver a culture of engagement.
• 2
• Collaborate with the Cluster Manager in the nurturing of a high performing sales team to deliver an outstanding customer experience.
• 3
• Help ensure stores have the right culture, processes and controls in place.
• 4
• Collaborate with the Cluster Manager in the ownership of the P&L with an emphasis on delivering sales, while optimising margin, cost efficiency & protecting against stock/cash losses.
• 5
• Ensure we maintain a market leading service experience for our customer.
• 6
• Develop customer contact plans.
• 7
• Collaborate with the Cluster Manager to review performance & review trends.

Skills

Store leadership

Customer service

Communication skills

Team development

Commercial acumen

Tools

POS systems

Job description

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Store Lead

Liverpool, L5 9YN

The proposed start date for this role is 4th January 2027.

Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with ‘Investors in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.

Job Purpose

An important member of the Dulux Decorator Centre (DDC) store management team, you will support a Manager responsible for the performance of a cluster of DDC stores to increase sales and market share by building effective partnerships with customers as well as developing and engaging the store sales team to meet business targets.

We are looking for an experienced and commercially minded leader who can inspire a team, deliver excellent customer service, and drive sales performance. Ideally, candidates will have previous experience in retail, trade, or customer-facing management roles and be confident managing day‑to‑day store operations, stock, compliance, and team development. The successful candidate will be customer‑focused, highly organised, and capable of building strong relationships with both new and existing customers. A hands‑on approach, strong communication skills.

Job Responsibilities

• Support the Cluster Manager to deliver a culture of engagement.
• Collaborate with the Cluster Manager in the nurturing of a high performing sales team to deliver an outstanding customer experience.
• Help ensure stores have the right culture, processes and controls in place.
• Collaborate with the Cluster Manager in the ownership of the P&L with an emphasis on delivering sales, while optimising margin, cost efficiency & protecting against stock/cash losses.
• Ensure we maintain a market leading service experience for our customer.
• Develop customer contact plans.
• Collaborate with the Cluster Manager to review performance & review trends.

Job Requirements

• Proven experience in supervising a store and reviewing people/business performance.
• Understanding the importance of nurturing and inspiring colleagues
• Comfortable using business systems.
• Commercially astute.

What Makes You Stand Out

• Excellent communication, customer service & interpersonal skills.
• Enjoys a collaborative working environment where supporting colleagues is key.
• Well organised & with an eye for detail.
• Calm under pressure.

What do we Offer at AkzoNobel

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Employee Assistance Programme.
• Employee Life Assurance.
• Company pension.
• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.