Store Food Hall Leader (Bonus Eligible)

Sainsbury's; Cambridge; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks for colleagues

Pension – employer matching

Cycle to Work

Job summary

Sainsbury's in Cambridge is seeking an experienced Store Manager to lead the food hall and drive exceptional customer service. You will coach teams, manage performance, and ensure daily operations run smoothly to meet KPI targets and deliver outstanding shopping experiences for customers.

You will oversee scheduling, disciplinaries and wage accuracy, and occasionally stand in to run the store with guidance from senior management. This role rewards leadership and operational impact.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in dynamic, customer-facing environments.
• Proven ability to manage performance, absence and employee relations fairly.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes while delivering great shop keeping and customer service.
• Ensure customers get the food they want when they shop with us and are the first choice for food.
• People management including performance, scheduling and pay; conduct disciplinaries as needed.
• Occasionally take overall responsibility for running the store and guiding colleagues to deliver for customers.

Skills

Leadership

Customer service

Team coaching

People management

KPI delivery

Job description

Sainsbury's in Cambridge is seeking an experienced Store Manager to lead the food hall and drive exceptional customer service. You will coach teams, manage performance, and ensure daily operations run smoothly to meet KPI targets and deliver outstanding shopping experiences for customers.

You will oversee scheduling, disciplinaries and wage accuracy, and occasionally stand in to run the store with guidance from senior management. This role rewards leadership and operational impact.