Store Department Lead: Empower Teams & Customer Experience

GO Outdoors LTD; Gateshead; On-site; GBP 32,000 - 42,000; Full time

Job summary

GO Outdoors LTD in Gateshead is looking for a Store Manager to lead and develop a high-performing team, delivering outstanding customer service and store standards.

You will coach colleagues, drive sales, monitor KPIs, manage day-to-day operations, and ensure a safe, compliant store environment. This role offers growth opportunities and a chance to contribute to local community initiatives in the heart of the North East.

Qualifications

• Experience leading and developing retail store teams.
• Proven ability to deliver excellent customer service.
• Strong communication and influencing skills.
• Ability to manage budgets and store targets.
• Knowledge of local market trends and community engagement.

Responsibilities

• Lead, coach and develop a high-performing store team.
• Deliver exceptional customer experiences.
• Support store manager in opening/closing and daily operations.
• Manage tills and cash handling.
• Support hiring, onboarding and training.
• Maintain store safety and compliance.
• Monitor stock accuracy and conduct audits.
• Drive sales and manage budgets.
• Provide feedback to improve performance.
• Plan staffing to ensure coverage.

Skills

Coaching & mentoring

Team leadership

Customer service

Retail KPI experience

Communication skills

Planning & scheduling

Decision making

Job description

GO Outdoors LTD in Gateshead is looking for a Store Manager to lead and develop a high-performing team, delivering outstanding customer service and store standards.

You will coach colleagues, drive sales, monitor KPIs, manage day-to-day operations, and ensure a safe, compliant store environment. This role offers growth opportunities and a chance to contribute to local community initiatives in the heart of the North East.