Store Colleague - Part Time

TN United Kingdom; Castleford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the shopping experience for customers. This role offers the chance to contribute to sales targets while providing top-notch service. You will engage with customers, drive sales through upselling, and maintain a well-organized shop floor. With a focus on personal growth, the company provides a range of benefits including discounts, health plans, and development courses. If you thrive in a dynamic retail environment and are eager to develop your skills, this opportunity is perfect for you.

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Access to Apprenticeships

Volunteer Opportunities

Qualifications

• Positive attitude towards fast-paced retail environment.
• Enthusiastic approach to challenges as development opportunities.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets by maximizing add-on sales.
• Maintain high visual and merchandising standards on the shop floor.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Flexibility

Job description

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Sales Assistant Role

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An enthusiastic approach to challenges as opportunities for development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses supporting personal and professional growth.
• Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.