Store Colleague - Part-Time

JD Sports Fashion Plc; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is looking for an enthusiastic Sales Assistant to enhance the shopping experience for customers. This role offers opportunities for career development and progression within a vibrant retail environment. You will be responsible for providing exceptional customer service, driving sales, and maintaining high standards on the shop floor. Join a company that values personal growth and offers extensive employee benefits, including discounts, development courses, and support initiatives. If you thrive in a fast-paced setting and enjoy engaging with customers, this position is perfect for you.

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Colleague Support Networks

Volunteering Opportunities

Qualifications

• Positive attitude in a fast-paced retail environment.
• Ability to view challenges as opportunities for growth.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain visual merchandising standards and assist in store operations.

Skills

Customer Service

Sales Techniques

Communication Skills

Teamwork

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including units, conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience :

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a large number of products in-store and online.
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Wide range of internal development courses and opportunities to earn nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.

Location:

• JD Sports - 0275 Bradford, Msu14 Broadway Westfield, BRADFORD, Bradford, United Kingdom