Store Colleague

TN United Kingdom; Fleet; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in retail is seeking a Sales Assistant to enhance customer experiences and drive sales. The role involves maintaining store standards, processing transactions, and exceeding sales targets, with opportunities for personal and professional growth.

Benefits

25% Company Discount

Exclusive Deals via TELUS Health

Health Cash Plans

Discounted Gym Memberships

Internal Development Courses

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident interpersonal skills.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Communication

Flexibility

Job description

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Sales Assistant Role at JD Group

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development, making it an ideal place for motivated individuals interested in progressing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for viewing challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses via TELUS Health platform.
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Internal development courses supporting personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications—earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks for shared experiences and support initiatives.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.