Store Colleague

JD Sports Fashion; Bromley; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading sports fashion retailer as a Store Colleague, where you'll deliver exceptional customer service and drive sales in a dynamic retail environment. This role offers significant career development opportunities and a supportive workplace culture.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Incremental Holiday Allowance

Qualifications

• Positive attitude in a fast-paced retail environment.
• Confident interpersonal skills to engage with customers.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets using in-store devices.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Communication

Sales

Flexibility

Job description

Join to apply for the Store Colleague role at JD Sports Fashion.

Get AI-powered advice on this job and more exclusive features.

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth opportunities.

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. JD Group offers significant opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with team members to achieve store targets.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills to engage effectively with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We appreciate our employees' hard work and offer excellent benefits, including:

• Company discount of 25% on a wide range of products in-store and online across various brands.
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to counselling, digital health, and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.

We are committed to supporting our colleagues' success and growth within JD Sports.

Thank you for your interest.