Store Colleague

GO Outdoors LTD; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking an enthusiastic Sales Assistant to join their team. This role offers the chance to deliver exceptional customer experiences while driving sales in a fast-paced retail environment. With a focus on personal growth and development, you'll have opportunities to enhance your skills through various training programs. The company values teamwork and integrity, making it an ideal place for those passionate about outdoor activities. Join a brand that is dedicated to inspiring and equipping everyone for life outdoors, and be part of a supportive community that values your contributions.

Benefits

25% discount on products

Exclusive deals and discounts

Access to counseling and health advice

Health cash plans

Development courses and apprenticeships

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Positive attitude towards fast-paced retail environments.
• Strong interpersonal and communication skills to engage with customers.

Responsibilities

• Provide outstanding customer service by greeting customers warmly.
• Drive and exceed sales targets using in-store devices.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Sales Techniques

Communication Skills

Flexibility

Job description

Join to apply for the Store Colleague role at GO Outdoors LTD

At GO Outdoors, our purpose is clear: “to inspire and equip everyone for life outdoors.” We believe in the positive benefits of outdoor activities, from daily walks to mountain hikes, horse riding, or cold water therapy. We provide the best equipment at the best price, and our values—‘One Team’, ‘Responsibility’, ‘Passion’, and ‘Integrity’—guide us daily to achieve our mission to be ‘the nation’s favourite outdoor retailer’. If you share our passion and want to make a difference, join us and be part of something ‘unbeatable’!

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. With opportunities for career development, JD Group is ideal if you’re motivated by progression and career growth.

Responsibilities

1. Provide outstanding customer service by greeting customers warmly, ensuring a great experience, and understanding our customer service standards.
2. Drive and exceed sales targets using in-store devices, offering the full product range, and maximizing add-on sales.
3. Maintain high visual and merchandising standards—keep the shop floor clean, stocked, and displays organized according to brand guidelines.
4. Support store operations by assisting in other departments, representing the company professionally, and following safety procedures.
5. Process sales transactions accurately, including cash and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Keep stock levels optimal and shelves appealing.
8. Address customer queries professionally and efficiently.
9. Collaborate with team members to meet store targets.

Role Objectives and KPIs

1. Contribute to monthly sales targets.
2. Meet KPIs such as Units, Conversion, ATV, and UPT.
3. Achieve upselling and cross-selling goals.
4. Maintain a high Net Promoter Score.
5. Ensure stock on the shop floor is replenished and well-organized.

Skills and Experience

1. Positive attitude towards fast-paced retail environments.
2. Enthusiasm for challenges as opportunities for growth.
3. Strong interpersonal and communication skills to engage with customers.
4. Flexibility to work various shifts, including weekends and holidays.

Benefits

• 25% discount on a wide range of products in-store and online.
• Exclusive deals and discounts through our benefits platform.
• Access to counseling, digital health, and well-being advice.
• Health cash plans.
• Development courses and apprenticeships with nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives.
• Volunteer opportunities with JD Foundation.
• Influence positive change through employer engagement forums.
• Incremental holiday allowance.

Due to high application volumes, it may take time to review applications. If you do not hear within two weeks, consider your application unsuccessful. Selected candidates will be contacted for a first-stage meeting, followed by an interview with the hiring manager. Thank you for your interest.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail