Store Colleague - Textiles

TN United Kingdom; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Sales Assistant, where your enthusiasm and customer service skills will shine. This role is vital in creating an exceptional shopping experience for customers while driving sales and achieving store targets. With opportunities for personal and professional growth, you'll thrive in a dynamic retail environment. Enjoy a range of employee benefits, including generous discounts, health plans, and internal development courses. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you!

Benefits

25% Company Discount

Exclusive Retail Deals

Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Colleague Networks

Volunteer Opportunities

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident communication skills to engage effectively with customers.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual standards and assist in store operations.

Skills

Customer Service

Sales Techniques

Communication Skills

Interpersonal Skills

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in progressing and developing their careers.

Responsibilities:

• Provide exceptional customer service by warmly greeting customers, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with team members to achieve store targets.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm to view challenges as opportunities for personal and professional growth.
• Confident interpersonal and communication skills to engage effectively with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Employee Benefits:

• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality partners through TELUS Health platform.
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Participation in employer engagement forums to influence positive change.