Store Colleague

TN United Kingdom; Exeter; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team and enhance customer experiences. In this dynamic role, you will engage with customers, provide exceptional service, and help create a welcoming shopping environment. As a key player in the store, you will support your colleagues, share knowledge, and ensure that every customer leaves satisfied. This role offers personal development opportunities and the chance to be part of a vibrant team dedicated to making outdoor activities accessible to everyone. If you love the outdoors and thrive in a team-oriented environment, this is the perfect opportunity for you.

Benefits

Staff Discount On JD Group

Discounted Membership at JD Gyms

Personal Development Opportunities

Qualifications

• Proven record of delivering excellent customer service.
• Ability to mentor and support colleagues effectively.

Responsibilities

• Engage customers and deliver exceptional service.
• Support a safe and compliant operating environment.

Skills

Customer Service

Communication Skills

Team Building

Workload Prioritization

Market Knowledge

Job description

Social network you want to login/join with:

GO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas and displays, housing strong exclusive brands such as Hi-Gear, North Ridge and OEX. Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off the specialist knowledge and reputation at Fishing Republic and Naylors’ respectively.

Role Overview:

Make GO an unbeatable place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favourite outdoor retailer.

Key Duties/Responsibilities:

1. Engage customers following our service model.
2. Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
3. Play your part in creating a safe and compliant operating environment for all colleagues and customers.
4. Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
5. Follow processes and policies in line with expectations.

Skills/Experience/Knowledge preferred:

1. Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
2. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
3. Experience of effectively prioritising workload to achieve team goals and objectives.
4. A passion for customer service and a proven record of delivering excellence in this area.
5. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.

Behaviours:

1. A positive role model that champions GO’s vision, purpose & values.
2. Brings passion and energy to their work and uses this to create an unbeatable team.
3. Has a learning mindset, open to ideas and embracing change.
4. Demonstrates a high level of self-awareness and empathy.
5. Works collaboratively with their team.
6. Show resilience and has the tenacity to bounce back.
7. Takes responsibility for their impact on the customer.
8. Maintains a high level of personal integrity.
9. Timely and punctual with all deadlines.
10. Deals with multiple issues whilst working under pressure.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

1. Staff Discount On JD Group and other brands within the organisation.
2. Discounted membership at JD Gyms.
3. Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.