Store Colleague

TN United Kingdom; Craigavon; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking a Sales Assistant to enhance the shopping experience for customers. The role involves providing exceptional service, achieving sales targets, and maintaining store standards. Ideal candidates will have a positive attitude, excellent communication skills, and a desire for personal growth.

Benefits

25% company discount on products

Exclusive online deals and discounts

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Opportunities to volunteer

Qualifications

• Positive attitude towards a fast-paced, customer-focused environment.
• Enthusiasm for personal and professional development.
• Confident in social customer engagement.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for motivated individuals interested in career progression.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social customer engagement.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Company discount of 25% on a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts via our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications, earning while learning (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.