Store Colleague

JD Sports Fashion; Corby; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading omni-channel retailer as a Store Colleague. You will deliver exceptional customer service, drive sales, and maintain store standards. Enjoy benefits like staff discounts, personal development opportunities, and a positive work environment.

Benefits

25% staff discount

Exclusive deals from partners

Access to counselling and well-being services

Health cash plans

Discounted gym memberships

Opportunities for personal development

Volunteer opportunities

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Enthusiasm for challenges and growth.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Interpersonal Skills

Communication

Flexibility

Job description

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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working in stores across various retail fascias globally.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence and exploring new growth areas.

Role Overview
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. JD Group offers great career development opportunities for motivated individuals interested in growth.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries professionally.
• Collaborate with team members to achieve store targets.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Enthusiasm for challenges as opportunities for growth and learning.
• Strong interpersonal and communication skills, thriving in social interactions with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We value our employees' efforts and offer benefits such as:

• 25% staff discount on a wide range of products in-store and online.
• Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform.
• Access to counselling, digital health, and well-being services.
• Health cash plans.
• Opportunities for personal and professional development, including internal courses and apprenticeships.
• Discounted gym memberships at JD Gyms.
• Colleague networks and support initiatives for positive change.
• Volunteer opportunities through JD Foundation.
• Influence forums and incremental holiday allowances.

We appreciate your interest in joining JD Sports and look forward to your application. Thank you for your time.