Store Colleague

Naylor's Equestrian Llp; Corby; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking an enthusiastic Sales Assistant to enhance customer shopping experiences. This role involves providing exceptional service, driving sales, and maintaining store standards. The ideal candidate will thrive in a fast-paced environment and be eager to grow professionally.

Benefits

25% Company Discount

Exclusive Retail Deals

Access to Counselling Services

Health Cash Plans

Internal Development Opportunities

Discounted Gym Memberships

Incremental Holiday Allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Enthusiastic approach to challenges for personal growth.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets through upselling.
• Maintain high visual and merchandising standards.

Skills

Customer Service

Interpersonal Skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers excellent opportunities for career development for motivated individuals interested in progressing their careers.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.

• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.

• Process sales transactions accurately, including cash handling and card payments.

• Upsell and cross-sell products to maximize sales opportunities.

• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

• Address and resolve customer queries professionally.

• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.

• Drive all additional KPIs including Units, Conversion, ATV, UPT.

• Maintain a high Net Promoter Score.

• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.

• An enthusiastic approach to challenges as opportunities for personal and professional growth.

• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.

• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We recognize our employees' efforts and offer the following benefits:

• Company discount of 25% off a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.

• Exclusive deals and discounts from retail and hospitality partners through our online benefits platform (TELUS Health).

• Access to counselling services, digital health, and well-being advice via TELUS Health.

• Health cash plans.

• Opportunities for internal development courses and apprenticeships with nationally recognized qualifications (England Only).

• Discounted gym memberships at JD Gyms.

• Access to colleague networks and support initiatives promoting positive change.

• Opportunities to volunteer and contribute to the JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.