Stop Smoking Hub Administrator

Cddft; Tees Valley; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a Stop Smoking Hub Administrator to support the Darlington service with telephone referrals, typing, data entry and filing. The role requires strong organisation, confidentiality and excellent communication in a busy NHS environment.

You will work across sites as needed, cover reception and the freephone line if required, and complete mandatory training within set timescales.

Qualifications

• Good standard of general education including passes in English and Maths.
• Educated to at least NVQ Level 2 in Business Administration or equivalent (working towards).
• RSA II typing or equivalent.
• Computer literate/ECDL qualification (or equivalent or working towards)

Responsibilities

• Telephone contact with clients and 3rd parties to process client referrals; inputting information to online systems and liaising with delivery staff regarding referrals.
• Provide a high quality typing and word processing service, producing correspondence, spreadsheets, reports and other documents, including confidential/sensitive work.
• Provide an electronic data input service ensuring information is inputted accurately and in line with dataprotection regulations.
• Develop and maintain filing systems, manual and computerised, ensuring efficient collation, storage and retrieval of information.
• Collate material and information for various meetings, ensuring papers are provided and distributed on time.
• Maintain electronic appointment diaries, schedule appointments and co-ordinate meetings.
• Order equipment and resources via CARDEA ordering system and associated systems used by the programme.
• Carry out other administrative tasks including photocopying, collation, binding and sending/receiving emails and management of generic email accounts.
• Liaise with staff from NHS organisations, voluntary and independent sectors to maintain close working relationships with all contacts.
• There will be a requirement to work flexibly covering reception and/or the free phone number, including some weekends and evenings depending on service need.
• Demonstrate a professional image at all times ensuring confidentiality, tact and diplomacy.

Skills

Communication skills

Organisation

Confidentiality

People skills

Education

NVQ 2 in Business Administration

RSA II typing

ECDL / IT qualification

Tools

Word

Excel

Outlook

PowerPoint

Job description

County Durham & Darlington NHS Foundation Trust

Stop Smoking Hub Administrator

The closing date is 27 October 2026

Weare looking for a passionate person to join our highly skilled team deliveringstop smoking support support across Darlington.

The right candidate willhave excellent communication skills, be a people person and a genuine interestin supporting people to make positive changes. The role requires people who areorganised, self-starters who can work autonomously and flexibly.

You will need good ITskills and will work with a variety of systems within your day to day work.

Youwill also be expected to undertake mandatory and role specific training withina specified timescale.

Main duties of the job

This is a exciting role to support the StopSmoking Service in Darlington.

You will need to be a team player with experienceof working in an office environment. Experience of dealing with the membersof the public, Healthcare Professionsals and voluntary groups will be an advantage.

This is a challenging role and the successfulcandidates will need to be enthusiastic, motivated and have a flexibleapproach. Excellent interpersonal and communication skills are a must.

You will have the ability to workboth independently and as part of a wider team with excellent written andverbal communication skills and, organisational abilities. The Trust is anever-changing environment and you would need to be able to retain your focuson providing an excellent service

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Job responsibilities

Whatthe job entails -

Telephone contact withclients and 3rd parties to process client referrals. This will includeidentifying client requirements; inputting information to online systems andliaising with delivery staff regarding referrals.

To provide a high qualitytyping and word processing service, producing correspondence, spreadsheets,reports and other documents as required, including work of aconfidential/sensitive nature.

Provide an electronic datainput service ensuring information is inputted accurately and in line with dataprotection regulations.

Develop and maintain filingsystems, both manual and computerised, ensuring efficient collation, storageand retrieval of information.

Collate material andinformation for various meetings, ensuring papers are provided and distributedon time and appropriately.

Maintain electronicappointment diaries, schedule appointments and co-ordinate meetings.

Order equipment andresources as required via CARDEA ordering system and associated systemsutilised by the programme

Carry out otheradministrative tasks as required, including photocopying, collation, bindingand sending and receiving emails and management of generic email mailingaccounts.

Liaise with staff from NHSorganisations, voluntary and independent sectors to maintain close workingrelationships with all regular contacts.

There will be a requirementto work flexibly covering reception and/or the free phone number, includingsome weekends and evenings depending on service need.

Demonstrate a professionalimage at all times ensuring confidentiality, tact and diplomacy.

This is not an exhaustivelist of duties and responsibilities and the post holder may be required toundertake other duties which fall within the grade of the job, in discussionwith his or her line manager.

Person Specification

Qualifications

• Good standard of general education including passes in English and Maths
• Educated to at least NVQ Level 2 in Business Administration or equivalent (working towards).
• RSA II typing or equivalent.
• Computer literate/ECDL qualification (or equivalent or working towards

Special Skills & Knowledge

• Proficient in use of computer packages:
• Word, Excel, Outlook and PowerPoint.
• Effective communication skills both written and oral.
• Excellent organisational skills/ability to prioritise.
• Ability to use discretion and maintain confidentiality.
• Ability to deal courteously and efficiently with a wide variety of professionals.

Experience

• Must be able to demonstrate a flexible approach to working.
• Experience of a wide range of office/business practices and procedures
• Previous experience working in an office environment.
• Experience in organising meetings or events.
• Experience of working in a client / customer focussed service provision area.

Special Requirements

• Able to travel across Trust sites to meet the requirements of the post
• Flexibility including evening and/or weekend work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust