Lung Cancer Screening Appointments Administrator

Cddft; Newfield; Remote; GBP 21,000 - 27,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is offering a fixed-term 12-month maternity leave cover for a Lung Cancer Screening Appointments Administrator at Chester-le-Street Community Hospital, 37.5 hours per week.

You will contact patients to arrange appointments, book and reallocate appointments in the LCSP system, handle short notice cancellations, and respond to appointment queries by phone or letter.

Qualifications

• GCSE Maths and English or equivalent required.
• Experience working in an NHS environment is desirable.
• Experience in call centre or appointment booking is advantageous.
• Experience using computerised booking systems for appointments is desirable.

Responsibilities

• Call and invite eligible patients to take part in lung cancer screening following the script.
• Build clinics and appointment templates in the LCSP booking system.
• Book new and review appointments as directed by the lead nurse.
• Re-allocate appointments from Reserve Worklists.
• Contact patients by telephone for short notice cancellations and reallocate accordingly.
• Rebook patients from cancelled clinics and notify them by phone or letter.
• Adhere to Trust policies and timescales and maintain demographics data.
• Take calls from LSCP participants and document messages for clinical action.

Skills

Communication skills

Telephone etiquette

Organisation

Confidentiality

Teamwork

MS Office

NHS experience

Education

GCSE Maths & English

NVQ 3 Administration/Customer Care

Tools

NHS patient administration systems

Booking systems (LCSP)

Job description

County Durham & Darlington NHS Foundation Trust

Lung Cancer Screening Appointments Administrator

The closing date is 28 October 2026

This is an exciting opportunity to support the Lung Cancer Screening Programme (LCS) in County Durham. The purpose of the programme is to enable the early detection of lung cancer in order to save lives.

The role is an Appointments Administrator to join the LCSteam at Chester-le-Street Community Hospital on 37.5 hours per week.

We are looking for an enthusiastic, pro-active person to assist in delivering an efficient, patient focused appointment service within the LCSP.

This is a fixed term opportunity to provide 12 months maternity leave cover.

Main duties of the job

You will be responsible for contacting patients to arrange an appointment via letter or telephone, ensuring that all appointments are booked in accordance within LCSP timescales and manage administrative tasks associated with appointments booked via the LCSP administrative system.

You may also book review appointments via Worklists and as requested via proforma.

There is also a requirement to take calls from LCSP participants, dealing with appointment queries or documenting messages for the clinical team.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Job responsibilities

To call and invite eligible patients to take part in lung cancer screening, following script guidance, with positive encouragement for patients to take part.

To build clinics and appointment templates in the LCSP booking system, based on the staffing rota provided by the lead nurse.

To book new and review appointments as indicated by the lead nurse and clinical team.

To re-allocate appointments from the Reserve Appointments Worklists.

To contact patients by telephone for short notice appointment cancellations.

To ensure that all appointments which require cancelling or amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patients either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from LSCP participants, dealing with appointment queries, documenting messages and passing to the clinical team for action.

To help the clinical team assess/treat patients appropriately by obtaining additional information from primary care and secondary care colleagues per clinical team requests.

Autonomously organise and prioritise your own workload according to the variable demands of the LCSP service; adjusting the priorities throughout the day as further work is emailed in to the department or when processing more complex bookings and dealing with both internal and external calls. Liaise with LHC team to advise of any issues around slot booking and overbooking of clinics where guidance has not already been provided.

Identify any training needs and new opportunities, seek to develop your own skills and knowledge beyond the training given at induction. Further your own development and support the training needs of the team. Identify in appraisals or in discussion with your supervisor any additional training needs and external training required, desired or completed.

Training, coaching and mentoring of new staff members in all aspects of the role including taking calls, interpreting emails and post, inputting data and getting to know the teams.

Any other duties commensurate with the role and responsibilities of the post and be aware of the priorities and needs of the manager to ensure deadlines are met.

To have a flexible approach to the departments demands and to assist where appropriate in the provision of cover for other colleagues and departments during emergencies, sickness and holidays.

Person Specification

Special Skills & Knowledge

• Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
• Excellent communication skills at all levels.
• A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
• Ability to handle sensitive information, communicating in a sensitive and compassionate manner.
• Able to work effectively as a team and autonomously with minimal supervision.
• Excellent Organisational skills and ability to prioritise.
• Ability to work under pressure.
• Good working knowledge of Microsoft Office packages including excel.
• Flexible in hours of work and responsibilities
• Works autonomously with minimum supervision
• Knowledge and experience of NHS patient administration systems
• Knowledge and experience of NHS Lung Cancer Screening Programme or other national cancer screening programmes.

Qualifications

• GCSE/equivalent in Maths and English, A levels or equivalent or NVQ 3 in Administration/Customer Care or relevant experience

Experience

• Relevant experience of working in a busy office environment
• NHS Experience
• Call centre Experience
• Booking appointments using a computer system

Special Requirements

• Good interpersonal skills
• Approachable and friendly
• Ability to maintain strict confidentiality
• Willing to undertake any training required for the post
• Self Reliance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust