Stop Smoking Hub Administrator — Flexible NHS Admin

Cddft; Tees Valley; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a Stop Smoking Hub Administrator to support the Darlington service with telephone referrals, typing, data entry and filing. The role requires strong organisation, confidentiality and excellent communication in a busy NHS environment.

You will work across sites as needed, cover reception and the freephone line if required, and complete mandatory training within set timescales.

Qualifications

• Good standard of general education including passes in English and Maths.
• Educated to at least NVQ Level 2 in Business Administration or equivalent (working towards).
• RSA II typing or equivalent.
• Computer literate/ECDL qualification (or equivalent or working towards)

Responsibilities

• Telephone contact with clients and 3rd parties to process client referrals; inputting information to online systems and liaising with delivery staff regarding referrals.
• Provide a high quality typing and word processing service, producing correspondence, spreadsheets, reports and other documents, including confidential/sensitive work.
• Provide an electronic data input service ensuring information is inputted accurately and in line with dataprotection regulations.
• Develop and maintain filing systems, manual and computerised, ensuring efficient collation, storage and retrieval of information.
• Collate material and information for various meetings, ensuring papers are provided and distributed on time.
• Maintain electronic appointment diaries, schedule appointments and co-ordinate meetings.
• Order equipment and resources via CARDEA ordering system and associated systems used by the programme.
• Carry out other administrative tasks including photocopying, collation, binding and sending/receiving emails and management of generic email accounts.
• Liaise with staff from NHS organisations, voluntary and independent sectors to maintain close working relationships with all contacts.
• There will be a requirement to work flexibly covering reception and/or the free phone number, including some weekends and evenings depending on service need.
• Demonstrate a professional image at all times ensuring confidentiality, tact and diplomacy.

Skills

Communication skills

Organisation

Confidentiality

People skills

Education

NVQ 2 in Business Administration

RSA II typing

ECDL / IT qualification

Tools

Word

Excel

Outlook

PowerPoint

Job description

County Durham & Darlington NHS Foundation Trust is seeking a Stop Smoking Hub Administrator to support the Darlington service with telephone referrals, typing, data entry and filing. The role requires strong organisation, confidentiality and excellent communication in a busy NHS environment.

You will work across sites as needed, cover reception and the freephone line if required, and complete mandatory training within set timescales.