Stock System Analyst

Tevalis; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading technology solutions provider as a Stock System Analyst. You'll leverage your knowledge of stock systems to assist clients, collaborate across teams, and ensure proper stock implementation. If you have strong Excel skills and communication abilities, this is an exciting opportunity to grow.

Benefits

Additional Holidays

Birthday Off

Enhanced Company Sick Pay

Company Pension

Free On-site Parking

Responsibilities

• Audit clients' stock systems to identify potential future issues.
• Collaborate with Support, Projects, and Development teams for stock implementation.
• Reconcile reports to identify discrepancies focusing on revenue and stock movements.
• Conduct online meetings with clients for training on the Stock Module.

Skills

Proficiency in Microsoft Excel

Strong customer service skills

Good arithmetic skills

Teamwork ability

Exceptional written and verbal communication skills

Attention to detail

Effective time management

Job description

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in-house EPOS systems, solutions, and services for the hospitality industry, ranging from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors including Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Leisure Venues, and Stadia & Arenas.

We are seeking a dedicated Stock System Analyst to utilize your knowledge of the Tevalis Stock Module to assist in resolving client queries, diagnosing issues, and defining resolution processes. This role involves effective communication with clients via phone, email, online/on-site meetings, and ticket updates within Halo.

Roles and Responsibilities

1. Audit clients' stock systems to identify potential future issues and provide detailed reviews with solutions.
2. Collaborate with Support, Projects, and Development teams to ensure comprehensive Stock implementation and support. Coordinate with the Support Team for issues within their scope, and work with Projects for setup and configuration aligned with client needs.
3. Reconcile reports to identify discrepancies using the Tevalis Stock Module, Tevalis e-POS, and Microsoft SQL, focusing on revenue, physical stock, stock movements, and cost of sales.
4. Conduct online meetings with clients confidently, ranging from brief 10-15 minute sessions to educate clients or resolve issues, to longer 1-2 hour sessions for in-depth training on the Stock Module.
5. Perform managed services, including updates and client requests within designated lead times.
6. Provide root cause analysis for reported issues, both individually and within a team.
7. Follow safety protocols to maintain a safe working environment, emphasizing safety first.
8. Undertake additional tasks within your capabilities as needed, recognizing the broad scope of responsibilities.

Required Skills, Experience & Personal Qualities

• Proficiency in Microsoft Excel
• Strong customer service skills
• Good arithmetic skills
• Teamwork ability
• Ability to meet tight deadlines
• Exceptional written and verbal communication skills
• Attention to detail
• Adaptability in challenging situations
• Effective time management
• Adherence to staff and office policies

Benefits

• Additional Holidays (up to 5 extra days for 5 years of service, pro-rata)
• Birthday Off
• Enhanced Company Sick Pay
• Enhanced Maternity Pay
• Bereavement Leave
• Compassionate Leave
• Special Circumstances Leave
• Employee Referral Program
• Health & Well-being support, including local gym membership at Bridgehead Business Park
• Mental Health Support via Health Assured (Wisdom)
• Employee Perks & Discounts through Bright Exchange
• Free On-site Parking
• Company Pension (currently 3% employer, 5% employee)
• Smart Casual Dress Code
• Branded Workwear