Senior Systems Change Analyst

Investigo; East Midlands; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the IT sector seeks a Senior Systems Change Analyst. In this fully remote role, you will lead IT projects that significantly impact business operations. Ideal candidates will possess strong knowledge of CRM systems, project management skills, and a good grasp of ITIL processes.

Qualifications

• Project management or business analysis background required.
• Experience managing project plans, RAID logs, and budgets essential.
• Willingness to travel occasionally is expected.

Responsibilities

• Lead and support IT projects that drive operational change.
• Manage small-scale IT projects from requirements to delivery.
• Collaborate with suppliers and internal teams.

Skills

Experience with CRM or case management systems

Strong understanding of ITIL change processes

Problem-solving skills in IT support or operations

Education

ITIL or project management qualifications

Tools

Mitel VOIP

Caseflow

System 1

ERS

RPA

Job description

Senior Systems Change Analyst
Fully Remote

Permanent - £30,000 - £35,000

As the Senior Systems Change Analyst you will be joining a dynamic IT team as a Senior Systems Change Analyst, leading and supporting IT projects that drive real impact.

This is a key role focused on supporting new business mobilisations and driving operational change through technology.

Key Responsibilities:

• Support new business mobilisations and service growth
• Manage small-scale IT projects from requirements to delivery
• Collaborate with suppliers and internal teams
• Work across multiple case management and IT systems

What We're Looking For:

• Experience with CRM or case management systems (admin level)
• Project management or business analysis background
• Strong understanding of ITIL change processes
• Confident managing project plans, RAID logs, and budgets
• Great problem-solving skills in IT support or operations
• Willingness to travel occasionally

Desirable:

• ITIL or project management qualifications
• Experience with Mitel VOIP, Caseflow, System 1, ERS, RPA

If you are interested and looking for your next role, please apply with a copy of your CV or email [e-mail]