Senior Systems Change Analyst

Investigo Change Solutions; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading company in IT solutions is seeking a Senior Systems Change Analyst to join their fully remote team. This role will involve supporting new business mobilisations and driving change through technology, managing small-scale IT projects, and implementing operational improvements. Ideal candidates should possess experience with CRM systems, project management skills, and knowledge of ITIL processes.

Qualifications

• Experience with CRM or case management systems at admin level.
• Background in project management or business analysis.
• Willingness to travel occasionally.

Responsibilities

• Support new business mobilisations and service growth.
• Manage small-scale IT projects from requirements to delivery.
• Collaborate with suppliers and internal teams.

Skills

ITIL change processes

Problem-solving

Project management

Education

ITIL certification

Project management qualification

Tools

Mitel VOIP

Caseflow

System 1

ERS

RPA

Job description

Senior Systems Change Analyst
Fully Remote

Permanent - £30,000 - £35,000

As the Senior Systems Change Analyst you will be joining a dynamic IT team as a Senior Systems Change Analyst, leading and supporting IT projects that drive real impact.

This is a key role focused on supporting new business mobilisations and driving operational change through technology.

Key Responsibilities:

• Support new business mobilisations and service growth
• Manage small-scale IT projects from requirements to delivery
• Collaborate with suppliers and internal teams
• Work across multiple case management and IT systems

What We're Looking For:

• Experience with CRM or case management systems (admin level)
• Project management or business analysis background
• Strong understanding of ITIL change processes
• Confident managing project plans, RAID logs, and budgets
• Great problem-solving skills in IT support or operations
• Willingness to travel occasionally

Desirable:

• ITIL or project management qualifications
• Experience with Mitel VOIP, Caseflow, System 1, ERS, RPA

If you are interested and looking for your next role, please apply with a copy of your CV or email (see below)