Station Manager - London Gatwick

Jet2careers; Crawley; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary management bonus

Contributory pension scheme

3 x salary life assurance

Colleague discounts on Jet2holidays/Jo

Cycle to Work Scheme

Mental Health First Aiders

Retail discounts on travel, health and

Job summary

Jet2.com is looking for a Station Manager at London Gatwick to take overall operational and management accountability for Ground Operations Teams, both airside and landside. You will lead by example to ensure safe, efficient, and VIP customer service delivery, while managing third‑party partners and maintaining Jet2.com standards.

The role requires strategic leadership, strong people management, and proven experience in airport operations.

Qualifications

• Proven track record in leading large airport teams.
• Senior‑level experience in airport operations, overseeing customer‑facing and airside teams.
• Ability to lead through operational challenges with resilience and strategic foresight.

Responsibilities

• Provide strategic leadership to Ground Operations Management Teams across customer facing and airside operations.
• Ensure safety, regulatory compliance and adherence to Jet2.com standards in all activities.
• Deliver first‑class customer service and manage relationships with third‑party suppliers and airport management.

Skills

Leadership

People management

Airport operations

Stakeholder management

Safety compliance

Cost management

Customer service

MI reporting

Strategic planning

Commercial acumen

Job description

After a fantastic inaugural summer at London Gatwick Airport, our newest UK base, we now have an exciting opportunity to join us as Station Manager on a permanent basis!

As our Station Manager, you will have overall operational and management accountability for the Jet2.com Ground Operations Teams (Airside and Customer Facing) based at London Gatwick. You will have overall responsibility for ensuring the safe, efficient and effective delivery of our operation as well as the delivery of our famous VIP Customer Service.

In this hands‑on role, you will actively engage with our customers and colleagues, leading by example to ensure the delivery of both landside and airside activities. You will also oversee third‑party partners to ensure adherence to Jet2.com’s service specifications. This is an exciting opportunity to play a pivotal role in the continued growth of our business.

What will you do as our Station Manager?

• Provide strategic leadership in people management, including coaching, development and performance oversight to your Ground Operations Management Teams, across the customer facing & airside operation.
• Deliver effective guidance and direction to ensure colleagues and suppliers deliver and exceed Jet2.com standards for safety, customer service, cost management and ancillary revenues.
• Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to. Operate in full compliance with legal, regulatory, and company standards.
• Ensure that our customer promise is consistently delivered, and required standards are achieved.
• Be accountable for productive business activity, meaningful MI and reporting.
• Enable your teams to work together to deliver a first‑class customer service at the airport.
• Build strong working relationships locally and partner closely with stakeholders, including third‑party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.

What are they key skills/experience you'll already have?

The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand values and ethos. You will:

• Have a proven track record in leading and developing large, high‑performing airport teams, with a strong commitment to supporting colleagues.
• Be an established and engaging operational manager with senior‑level experience in airport operations, ideally overseeing both customer‑facing and airside teams.
• Demonstrate the ability to successfully lead teams through operational challenges with flexibility, resilience, and strategic foresight.
• Be skilled in managing complex relationships with demanding internal and external stakeholders.
• Have strong commercial acumen and a clear understanding of what it takes to succeed in a dynamic airport environment.

What Can We Offer You?

• Competitive salary
• Discretionary management bonus scheme
• Contributory pension scheme
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Closing date for applications: Wednesday 21st October