Airport Station Manager - Lead Ground Ops & VIP Service

Jet2careers; Crawley; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Discretionary management bonus

Contributory pension scheme

3 x salary life assurance

Colleague discounts on Jet2holidays/Jo

Cycle to Work Scheme

Mental Health First Aiders

Retail discounts on travel, health and

Job summary

Jet2.com is looking for a Station Manager at London Gatwick to take overall operational and management accountability for Ground Operations Teams, both airside and landside. You will lead by example to ensure safe, efficient, and VIP customer service delivery, while managing third‑party partners and maintaining Jet2.com standards.

The role requires strategic leadership, strong people management, and proven experience in airport operations.

Qualifications

• Proven track record in leading large airport teams.
• Senior‑level experience in airport operations, overseeing customer‑facing and airside teams.
• Ability to lead through operational challenges with resilience and strategic foresight.

Responsibilities

• Provide strategic leadership to Ground Operations Management Teams across customer facing and airside operations.
• Ensure safety, regulatory compliance and adherence to Jet2.com standards in all activities.
• Deliver first‑class customer service and manage relationships with third‑party suppliers and airport management.

Skills

Leadership

People management

Airport operations

Stakeholder management

Safety compliance

Cost management

Customer service

MI reporting

Strategic planning

Commercial acumen

Job description

Jet2.com is looking for a Station Manager at London Gatwick to take overall operational and management accountability for Ground Operations Teams, both airside and landside. You will lead by example to ensure safe, efficient, and VIP customer service delivery, while managing third‑party partners and maintaining Jet2.com standards.

The role requires strategic leadership, strong people management, and proven experience in airport operations.