Cabin Crew - London Luton

Jet2.com and Jet2holidays; Luton; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

OTE £35,200+ pro rata

CAA Approved paid training course

Discounts on Jet2.com flights & Jet2H

Contributory pension & Life Assurance

37 days annual leave

Employee Assistance Programme

Job summary

Jet2.com is looking for friendly, professional, safety-focused Cabin Crew to join at London Luton Airport. Whether starting your Cabin Crew career or bringing customer-facing experience, you’ll be part of an award-winning team delivering safe, secure and enjoyable journeys.

We offer an excellent OTE of £35,200+ pro rata with comprehensive training, discounts on Jet2.com flights and holidays, plus pension, life assurance and generous holiday entitlement.

Qualifications

• Put safety first.
• Enjoy helping others and delivering excellent customer service.
• Communicate confidently and professionally.
• Remain calm and make sound decisions under pressure.
• Thrive in a fast-paced and ever-changing environment.
• Take pride in their presentation and professionalism.
• Enjoy working collaboratively as part of a team.
• Are comfortable promoting and selling onboard products.
• Demonstrate resilience, accountability and a positive attitude.

Responsibilities

• Ensure the safety, security and wellbeing of our customers and colleagues on every flight.
• Deliver our award-winning customer service and create memorable experiences onboard.
• Support customers with a wide range of needs, providing first aid and general assistance.
• Promote and sell onboard products with confidence.
• Work closely with Cabin Crew & Flight Deck colleagues to deliver a safe and efficient operation.
• Adhere to all company procedures, regulatory requirements and safety standards.

Skills

Safety first

Customer service

Communication

Teamwork

Resilience

Professional presentation

Sales onboard products

Decision making under pressure

Adaptability

Job description

Join our award-winning Cabin Crew team! We're looking for friendly, professional and safety-focused individuals to join us as Cabin Crew at London Luton Airport. Whether you're starting your Cabin Crew career or bringing experience from another customer-facing role, this is an exciting opportunity to be part of the Jet2.com team. Safety is our number one priority. As Cabin Crew, you'll help deliver a safe, secure and enjoyable journey while providing the award-winning service we're known for.

What You'll Do

As a member of our Cabin Crew team, you will:

• Ensure the safety, security and wellbeing of our customers and colleagues on every flight.
• Deliver our award-winning customer service and create memorable experiences onboard.
• Support customers with a wide range of needs, providing first aid and general assistance.
• Promote and sell our onboard products with confidence.
• Work closely with Cabin Crew & Flight Deck colleagues to deliver a safe and efficient operation.
• Adhere to all company procedures, regulatory requirements and safety standards.

Why Join Jet2.com?

We offer our valued colleagues a range of fantastic benefits, including:

• Excellent OTE of £35,200+ (pro rata for the length of the contract) including commission, flight duty and sector pay.
• 4-week CAA Approved paid training course with no upfront costs – join us as a Jet2 colleague from day 1.
• Exclusive discounts on Jet2holidays and Jet2.com flights and holidays.
• Contributory pension scheme & Life Assurance (3x annual salary)
• 37 days annual leave per annum (pro rata, including Bank Holidays)
• Employee Assistance Programme for you and your family.

For those looking to develop their career, opportunities may become available to progress into roles such as Senior Cabin Crew, Cabin Crew Performance Trainer and other operational positions across the business.

What You'll Need

Whilst previous Cabin Crew experience is not required, we're looking for people who:

• Put safety first.
• Enjoy helping others and delivering excellent customer service.
• Communicate confidently and professionally.
• Remain calm and make sound decisions under pressure.
• Thrive in a fast-paced and ever-changing environment.
• Take pride in their presentation and professionalism.
• Enjoy working collaboratively as part of a team.
• Are comfortable promoting and selling onboard products.
• Demonstrate resilience, accountability and a positive attitude.

Working Pattern

Our Cabin Crew Opportunities Are Available On Full‑time Fixed Term Contracts Until The End Of The Summer Season (November 2027) With The Potential To Return For Summer 2028. As We Operate a 24-hour, 7-day-a-week Airline, You'll Need To Be Comfortable Working a Variety Of Shifts, Including

• Very early mornings and late evenings.
• Weekends and Bank Holidays.
• Peak holiday periods.
• Variable rosters that change week to week.

Before You Apply

To Be Eligible, You Must

• Hold a valid UK/EU passport with the required validity.
• Be able to provide a full 5-year employment, education or activity history.
• Successfully pass pre-employment referencing and criminal record checks.
• Be able to comply with all applicable medical, health and safety requirements.
• Continually be able to fasten the safety harness for the Crew Jump Seat.
• Meet the required reach and mobility standards for the role.
• Be able to travel reliably to and from your airport base for all rostered shifts.

Please note Only one Cabin Crew application is permitted per recruitment season. Please only apply for the Airport you wish to be based from as subsequent applications cannot be considered.

Our Commitment to Inclusion

At Jet2.com, we are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and experiences.