Standards & Assurance Manager

Severn Trent Water; West Midlands; On-site; GBP 48,000 - 54,000; Full time

Benefits offered by this job

Annual bonus up to £2,250

Pension scheme (leading)

28 days annual leave (+5)

Academy training

Electric vehicle scheme

Family friendly policies

Volunteering days

Job summary

Severn Trent Water is seeking a Standards & Assurance Manager for the Waste Water Recycling Team in Shropshire. You will lead standards to improve regulatory compliance, develop robust procedures, and support teams to meet health, safety and regulatory expectations.

You will monitor performance, carry out assurance checks, and drive continuous improvement while embedding best practice across the region.

Qualifications

• Proven experience driving compliance and improving operational results.
• Strong technical knowledge within Customer Operations and contractor management.
• Ability to simplify regulations into practical working methods and use data to drive improvement.

Responsibilities

• Improve regulatory compliance across Wastewater Recycling.
• Develop and maintain high-quality, compliant documentation.
• Support operational teams to meet safety and regulatory standards.

Skills

Regulatory compliance

Contractor management

Data analysis

Communication

Job description

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET'S TELL YOU MORE

We are looking for a Standards & Assurance Manager to join our Waste Water Recycling Team in Shropshire!

You'll be at the heart of improving regulatory compliance across Wastewater Recycling, bringing a clear, consistent approach to standards, procedures and systems of work across the region. Working closely with Team Managers and subject matter experts, you'll develop and maintain high-quality, compliant documentation, ensuring everything is robust, controlled and aligned with legislation.

Acting as a trusted technical expert, you'll support and challenge operational teams to meet regulatory and Health & Safety standards, while building their understanding and capability. You'll monitor performance, report on compliance, carry out assurance checks and step in where needed to address risk or underperformance.

With a strong focus on continuous improvement, you'll lead activity to reduce operational failures, embed best practice and strengthen long-term compliance-making a real impact on safety, performance and regulatory outcomes across the region.

WHAT WE'RE LOOKING FOR

We're looking for someone who knows how to turn standards into real-world performance. You'll bring proven experience of driving compliance and improving operational results, backed by strong technical knowledge within Customer Operations and a solid understanding of CDM and contractor management.

You're confident influencing at all levels-able to challenge constructively, shape behaviours and build a strong culture of compliance across the region. A natural communicator, you can simplify complex regulations into clear, practical ways of working, while using data, root cause analysis and performance insight to drive continuous improvement.

If you thrive on raising standards, solving problems and making a measurable impact on safety and compliance, you'll fit right in.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE'LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• Salary £47,781 - £54,000
• 28 days annual leave with the opportunity to buy up to 5
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year