Stakeholder Manager

HM Revenue & Customs; Cardiff; On-site; GBP 60,000 - 90,000; Full time

Job summary

HMRC seeks an experienced stakeholder engagement professional to lead engagement with the tax agent community, professional bodies, software providers and other external partners. You will be a visible ambassador for Making Tax Digital and represent HMRC at conferences and events.

The role requires translating complex policy into clear guidance for external audiences, building trusted relationships to support programme delivery and influencing senior stakeholders to achieve organisational

Qualifications

• Interpret complex tax/technical requirements and translate into practical messages.
• Excellent communication and influencing skills for external audiences.
• Significant experience influencing senior external stakeholders and partners.
• Fully qualified Accountant and/or Tax Adviser or equivalent expertise.

Responsibilities

• Lead HMRC's engagement with tax agents and external stakeholders.
• Represent HMRC at conferences, webinars, and industry events.
• Translate complex policy/technical requirements into accessible guidance.
• Develop stakeholder engagement strategies to improve awareness and readiness.

Skills

Stakeholder engagement

Public policy communication

Public speaking

Influencing skills

Relationship building

Education

ACA/ACCA/CTA/ATT qualification

Job description

Belfast Regional Centre - Erskine House, Birmingham Regional Centre - Arena Central, Bradford - Centenary Court, Cardiff Regional Centre - Ty William Morgan, Croydon - Ruskin Square, East Kilbride - Queensway House, Edinburgh Regional Centre - Queen Elizabeth House, Glasgow Regional Centre - Atlantic Square, Leeds Regional Centre - Wellington Place, Liverpool Regional Centre - Water Street, Manchester Regional Centre - Three New Bailey, Newcastle Upon Tyne - Benton Park View, Nottingham Regional Centre - Unity Square, Portsmouth - Lynx House, Preston - St Marys House, Telford - Plaza 1 and 2, Washington - Waterview Park, Worthing - Teville Gate House, Stratford Regional Centre - Westfield Avenue.

Please note that due to workforce controls, Bradford, Croydon, Stratford and Washington are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Croydon or Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Croydon or Stratford.

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Making Tax Digital (MTD) for Income Tax is one of HMRC's largest transformation programmes. It is changing how millions of taxpayers keep digital records and report their income, helping to create a more modern, efficient and effective tax system. The programme is being introduced in phases, with further expansion planned in the coming years.

Job description

We are looking for an experienced stakeholder engagement professional to lead HMRC's engagement with the tax agent community. Tax agents and advisers play a vital role in supporting taxpayers and are key partners in the successful delivery of Making Tax Digital. As the successful candidate, you will build relationships with tax agents, professional bodies, software providers and other external stakeholders, helping them understand and prepare for changes.

You will be a visible ambassador for the programme, representing HMRC at conferences, webinars and stakeholder events, while ensuring external insight helps shape our approach. This is an exciting opportunity for someone with strong technical knowledge, excellent communication skills and the credibility to engage confidently with the tax profession on complex policy and operational matters.

Person specification

Key Responsibilities

• Lead HMRC's engagement with tax agents, professional bodies and other external stakeholders, building trusted relationships that support successful delivery of Making Tax Digital.
• Represent HMRC at conferences, webinars, forums and industry events, delivering presentations and responding confidently to questions and challenge.
• Translate complex policy and technical requirements into clear, practical and accessible guidance for external audiences.
• Develop and deliver stakeholder engagement strategies that improve awareness and readiness for programme change, using stakeholder insight to inform decisions, manage risks and improve outcomes.

Essential Criteria

• Proven ability to interpret complex tax, policy or technical requirements and translate them into clear, practical and accessible messages for external audiences.
• Excellent communication and influencing skills, including experience representing organisations at a variety of stakeholder events, and responding confidently to challenge.
• Significant experience of influencing senior external stakeholders and building effective partnerships that support the successful delivery of organisational priorities.
• Fully qualified Accountant and/or Tax Adviser (ACA, ACCA, CTA/ATT) and a member of a relevant professional body (ICAEW, ICAS, CAI, ACCA, CIOT, ATT, CIMA, CIPFA), or able to demonstrate an equivalent level of professional expertise through substantial relevant experience. Candidates must be able to demonstrate significant knowledge of Income Tax Self Assessment, digital accounting practices and Making Tax Digital

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it’s important to note that these are not long‑term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle
• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds
• Telford Plaza, Telford - moving to Parkside Court, Telford
• Lynx House, Portsmouth – moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleaguein Bradfordand meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Qualifications

Fully qualified Accountant and or Tax Advisor (ACA, ACCA, CTA/ATT)

Memberships

Member of relevant professional body (ICAEW, ICAS, CAI, ACCA, CIOT, ATT, CIMA, CIPFA)

Behaviours

We’ll assess you against these behaviours during the selection process:

• Working Together
• Leadership
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Working Together