Software Strategy and Policy Advisor

HM Revenue & Customs

Newcastle upon Tyne

Hybrid

GBP 40,989 - 50,098

Full time

14 days+

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Benefits offered by this job

Pension contributions at 28.97%

Family friendly policies

Personal support

Coaching and development

Generous leave allowance starting at 25 days

Job summary

A government agency seeks a Software Strategy and Policy Advisor in Newcastle upon Tyne. This role involves undertaking research, managing stakeholder relationships, and working on software policy aligned with strategic priorities. Candidates should have strong analytical skills, effective communication abilities, and an interest in policy and strategy within a fast-paced environment. This full-time position offers flexible working options and a range of benefits, including a substantial pension contribution and generous leave allowance.

Qualifications

Ability to establish effective relationships with stakeholders.
Strong analytical skills to understand complex issues.
Excellent drafting and verbal communication skills.
Ability to consider diverse views and be an advocate for the organization.
Understanding of how work contributes to larger goals.
Experience in a policy/strategy/tax compliance environment is a plus.

Responsibilities

Research and analyze policy options with stakeholders.
Lead horizon scanning for opportunities and risks.
Build and manage evidence for software policy changes.
Maintain relationships with stakeholders across government and industry.
Draft correspondence and reports.

Skills

Effective stakeholder relationship building

Analytical skills

Verbal communication

Drafting skills

Policy and strategy interest

Job description

Software Strategy and Policy Advisor at HM Revenue & Customs

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This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Intermediaries (individuals and organisations that act on the behalf of their customers) are an important part of the tax system and play an increasingly important role in tax administration supporting compliance, customer experience and efficiency.

Millions of taxpayers already rely on intermediaries to perform key functions in the tax system. New ways of working and digital advances are likely to increase the importance of intermediaries. This is recognised in HMRC’s Tax Administration Strategy which sets out a growing role for intermediaries.

HMRC’s Intermediaries Directorate shapes and drives the delivery of HMRC’s Intermediaries Strategy. This includes setting the standards expected to ensure high levels of trust in intermediaries and the tax system. For some intermediaries this includes the design of the services HMRC provide to ensure intermediaries can interact with HMRC: fulfilling their role and maximising customer experience.

This is an exciting opportunity to join a small high performing team made up of a Grade 6, three Grade 7 leads and one other SO. The Software Strategy & Policy team has responsibility for enabling third-party software providers to support HMRC on delivering its strategic objectives and overarching vision to be a trusted, modern, tax and customs authority. We are a crosscutting team, working across HMRC, wider government, and with representative bodies to ensure the strategic development and implementation of tax software.

The successful candidate will need to be confident and self-motivated in managing senior stakeholder relationships and must be able to work flexibly and effectively under tight deadlines against a backdrop of changing and challenging priorities to deal with complex and urgent issues as they arise.

Responsibilities

Undertaking research and analysis of policy options, including discussions with internal and external stakeholders to ensure strategy in the software space are aligned to HMRC’s strategic priorities.
Leading horizon scanning activities to identify opportunities and risks in the tax software space, providing advice on next steps to a range of seniorities.
Building and managing the evidence base required to inform software policy and strategy changes.
Maintaining productive working relationships with stakeholders across government and industry to ensure that our policy and strategy approach meet stakeholder expectations.
Drafting or coordinating briefing, correspondence, submissions, explanatory notes.

Person specification

Ability to establish effective relationships with a range of internal and external stakeholders to develop policy in a complex and fast paced environment.
Strong analytical skills that enable you to quickly understand complex issues, gather and analyse information, develop a range of solutions, appraise options, and advise confidently about the right course of action, taking account of the wider context.
Excellent drafting and verbal communication skills with the ability to present arguments and information persuasively, tailored to the audience and using the most appropriate method.
Ability to take account of a range of views demonstrating an open, supportive, and inclusive attitude. You challenge where appropriate and are an advocate for your organisations position.
Ability to understand how your work contributes to the bigger picture. Allowing you to prioritise effectively, manage conflicting demands, and overcome setbacks.
Experience of or interest in working in a policy/strategy/tax systems and/or tax compliance environment. We want to understand why the interest also.

Transitional Sites Information

Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

Communicating and Influencing
Working Together
Delivering at Pace

Benefits

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

A name-blind CV including your job history and previous experiences. For CV please focus your most recent and relevant experience on how you meet the Person Specification part of the advert. Please also give outcomes or successes in each role and any tools or qualifications you have used or worked towards with no more than 200 words per role.
A 1000-word Personal Statement to demonstrate with examples that show impacts and outcomes on how you meet the Essential Criteria.

Click apply to learn more before role closes 11:55pm 8/1/26

Job Details