Stage Door Keeper (Part Time)

Vacancies - Sadler's Wells; Greater London; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Complementary tickets and discounts

Enhanced holiday and time off in lieu

Additional pay for parental and family

Job summary

Sadler’s Wells is seeking a Part Time Stage Door Keeper (20 hours) to ensure artists, visitors and colleagues feel welcome, supported and informed from arrival. The role covers venues with emphasis at Sadler’s Wells East, combining superb customer service with safety, security and organisation.

You’ll greet visiting artists and the public, coordinate deliveries and support backstage operations, contributing to a friendly and inclusive environment where everyone can thrive.

Qualifications

• Excellent customer service and interpersonal skills, with a welcoming, inclusive approach.
• Experience operating a switchboard or working on a reception.
• Good organisational skills with ability to manage multiple tasks in a busy environment.
• Understanding of safety, security, confidentiality and safeguarding in public settings.

Responsibilities

• Greet and assist visitors, ensuring a warm, professional welcome.
• Support safety and security routines across venues, primarily at Sadler's Wells East.
• Coordinate deliveries and assist colleagues behind the scenes as needed.

Skills

Customer service

Reception experience

Safety awareness

Organisational skills

Job description

Sadler's Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all. At Sadler’s Wells everyone is welcome.

As a Stage Door Keeper (Part Time, 20 hours), you'll play a vital role in ensuring artists, visitors, companies and colleagues feel welcomed, supported and informed from the moment they arrive.

Working across our venues, and primarily at Sadler's Wells East, you'll combine excellent customer service with a strong focus on safety, security and organisation. Whether you're greeting a visiting artist, helping a member of the public, coordinating deliveries or supporting colleagues behind the scenes, you'll be an important part of creating a welcoming and inclusive environment where everyone can thrive.

You will have the following skills and experience (see the job pack for the full list of essential criteria):

• Excellent customer service and interpersonal skills, with the ability to provide a warm, professional and inclusive welcome to a wide range of visitors

• Previous experience of operating a switchboard or working on a reception.

• Good organisational skills with the ability to manage multiple tasks and priorities in a busy environment

• Understanding of the importance of safety, security, confidentiality and safeguarding in a public-facing environment

You must also currently hold the right to work in the UK.

We’re a supportive and hardworking team, dedicated to delivering an excellent service.

Sadler’s Wells benefits include:

• Employee Assistance Programme.
• Complementary tickets and discounts.
• Enhanced holiday and time off in lieu policy.
• Additional pay for parental and family leave subject to eligibility.

This vacancy will close at 23:59 pm GMT on Thursday 19 November 2026

Applications for this role will be considered as they are received. We reserve the right to close this vacancy once a suitable candidate has been appointed, which may be before the advertised closing date.

We are committed to building a culturally diverse workforce and actively encourage applicationsfrom Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome.

As a Disability Confident Committed employer, we offer an interview to disabled candidates whochoose to apply under the Disability Confident scheme and meet the minimum criteria for the role.In some circumstances, such as where we receive a high volume of applications meeting the minimum criteria, we may receive more applications than we are reasonably able to interview for any given role. In these circumstances, we will select a fair and proportionate number of disabled candidates who best meet the minimum criteria for the role.

Sadler’s Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.